Spa Therapist & Receptionist

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Accor’s Pullman Auckland is seeking a full‑time Spa Therapist and Receptionist to deliver luxury spa experiences and seamless front desk service, combining massage, facial and body treatments with genuine guest relationships and proactive upselling. The role also covers reception duties, bookings, and maintaining pristine spa, gym and pool areas. Key requirements include NZQA Level 5 or equivalent in Massage or Spa Therapies, proven experience in a professional beauty environment, exceptional presentation, outstanding communication, and flexibility to work rosters including weekends. To apply, tailor your CV and cover letter to showcase luxury spa work, measurable guest satisfaction, and concrete upselling successes, while conveying alignment with the Heartist ethos and Accor’s inclusive culture.

Company Description

Join us at Accor & Pullman Auckland, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

Pullman Auckland is looking for a talented and passionate Spa Therapist & Receptionist wishing to expand their knowledge in a luxury hotel environment. 

As a Spa Therapist, your primary responsibilities will include:

• Providing massage, facial and body treatments to the highest standards
• Building long term relationships with our guests
• Up selling Spa services and products and other hotel outlets
• Assisting with reception/reservation duties, including reception shifts if required and covering reception team breaks.

As a Spa Receptionist, you will:

• Assist all visitors to the Luxe Spa at the Pullman and fitness centre, each time delivering an amazing guest service experience
• Manage inquiries & treatment bookings
• Upsell products and services, effectively providing solutions to meet the needs of our guests
• Ensure this outlet is kept immaculate at all times – including gym & pool areas and treatment rooms.

Qualifications

REAL PLACE, REAL PEOPLE

Whilst talent and attitude are our primary requirements, you also have:

• NZQA Level 5 or equivalent in Massage or Spa Therapies
• Experience in a professional beauty environment
• A passion for delivering an outstanding service and a memorable experience each time
• Exceptional personal presentation
• Excellent communication skills
• Flexibility to work rostered shifts; including weekends.

Additional Information

Why join Pullman Auckland? 

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Daily staff meals provided while on duty
• Accor's Parental Leave Scheme
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.