Store Manager - Earn more at Nick Scali Joondalup

Nick Scali, a leader in luxury furniture and an ASX-listed retailer, is looking for a Store Manager to lead the Joondalup showroom. The business has grown to over 110 showrooms across Australia and New Zealand, following the Plush Sofas acquisition in late 2021, and it plans further expansion in 2025. This is an onsite, full-time role that suits someone who can blend strong sales leadership with a passion for high-quality products.

The Store Manager will guide, coach and motivate the sales team to meet individual and store targets while ensuring the showroom runs smoothly on a day-to-day basis. You’ll balance customer service excellence with solid product knowledge, resolving issues in line with company policies and keeping the store presentation polished and inviting.

This position is a good fit for someone with proven experience in selling furniture or other high-value items, who communicates well, stays organized, and enjoys developing a capable, results-driven team through coaching and development.

Joondalup Store Manager Role

As Joondalup's Store Manager, you will lead and mentor the showroom sales team, setting a tone of collaboration and accountability while driving performance. You’ll establish daily priorities that align with broader business goals and ensure staff members have clear guidance to close sales and deliver top-tier service.

Your focus will be on converting enquiries into orders through excellent customer service and strong product knowledge, while also safeguarding policy adherence and timely resolution of complaints. You’ll maintain a selling floor that reflects the brand’s standards and support the team in presenting products effectively.

You’ll partner with the Regional Sales Manager to craft and execute strategies that lift sales and boost customer satisfaction, and you’ll keep the showroom aligned with visual merchandising standards and safety regulations.

The Right Candidate for Joondalup

Must-have requirements include previous sales experience, ideally selling furniture or high-value items such as jewellery, cars, bedding, luxury goods. You should bring strong interpersonal skills with a positive attitude and a growth mindset, excellent organizational abilities, and a proactive approach to problem-solving. A demonstrated commitment to coaching and developing team members for success is essential.

Pay and Practical Details for Joondalup Store Manager

The role offers a competitive salary with generous uncapped commission, reflecting the emphasis on rewarding leadership and sales performance.

There are ongoing training and career development opportunities, and a supportive team environment that values innovation and improvement.

This is a full-time, onsite role based at the Joondalup showroom in Australia.

Advice for Applicants for Joondalup Store Manager

Put your showroom leadership and track record of high-value sales at the top of your resume, especially if you have led teams in furniture or other premium categories. Highlight clear outcomes, targets hit, improvements in conversion rates, or growth in average order value, to show you can deliver results.

In your examples, prove the must-have skills by detailing how you coached team members and the tangible impact on customer service or sales performance. Include a concrete instance where coaching helped a colleague progress or where service standards improved sales outcomes.

Prepare for interviews by explaining how you would work with the Regional Sales Manager to implement strategies that increase sales and customer satisfaction, and describe how you would handle a customer complaint while following company policies.

Ask about the Joondalup showroom’s growth plans and how the uncapped commission is structured, so you understand how your contributions align with the expansion goals for 2025.