Strategic Engagement Manager

JobsCloseBy Editorial Insights

World Wide Technology is hiring a Resource Manager for a 12 month fixed term contract in London to lead engagement and staffing across EMEA, requiring 3+ years of contractor management and proven engagement and resource management experience, ideally with a background in staffing or recruiting and a track record of guiding engineering or technical teams on project work. You will onboard consultants, run regular 1-1s, manage escalation, drive capacity planning and forecasting, mentor engineers, and ensure SR data stays current while collaborating with internal stakeholders and customer sites. WWT offers an international, collaborative culture with competitive pay, bonus and benefits. To apply, tailor your resume to quantify staffing outcomes and utilization improvements, show independent problem solving and customer-facing success, highlight leadership potential and strong communication, and demonstrate familiarity with PS/WWT processes and willingness to be onsite in London.

Qualifications:

• 3+ years of contractor management experience, preferably in a Professional Services environment.
• Strong knowledge of and proven experience with engagement management/resource management.
• Prior experience in the staffing or recruiting industry strongly preferred.
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Ability to work independently and solve customer-facing problems.
• Strong communication skills (written, verbal, and presentation).
• Desire to be a leader
• Baseline knowledge of IT/Technical industry a plus as well

Why join WWT?

WWT offers a challenging and rewarding position in a growing and truly international environment, a competitive salary, bonus opportunities and benefits

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

Should you have the relevant skillset and are keen on this position, please apply!

nicholasdavey1

World Wide Technology

Resource Manager

12 Month Fixed Term Contract

London, UK

World Wide Technology EMEA UK, has a very exciting new opportunity for a Resource Manager to join our high-performing, friendly team based in our brand new sales office in Moorgate, London, UK.

For the 14th consecutive year, World Wide Technology is proud to be recognised as one of the top companies globally, ranking 10th on Fortune's prestigious list of the World's Best Workplaces. This sustained success highlights our deep commitment to recognising and supporting our employees as our greatest asset.

The Resource Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

Responsibilities:

Managing our consultants that have been placed onsite with customers across EMEA, supporting multiple service lines across WWT.

• Build strong working relationships with our consultants and key internal stakeholders across multiple service lines
• Onboarding consultants, regular meetings (1-1’s), communication, status reports, etc.
• Function as the escalation path for any issues for resources
• Encourage use of WWT tools and processes, and encourage resource involvement with other teams within WWT.
• Responsible for staffing projects and managing utilization for customer engagements
• Capacity planning and forecasting for future engagements
• Coach and mentor our consultants on PS/WWT best practices
• Providing support to the wider EMEA SEM Team
• Play a key role in ensuring our UK/APAC SR data is continuously up to date