Strategic Engagement Manager

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World Wide Technology is seeking a Strategic Engagement Manager to support its Australian Strategic Resourcing business, based in Sydney or Melbourne. In this role you will manage onsite consultants, oversee onboarding and regular check-ins, act as the escalation path for issues, drive staffing and utilization, and mentor engineers while upholding WWT’s core values. You’ll build strong relationships with customers and sales teams, provide weekly status updates, and help grow the Australia SR business by identifying staffing needs and opportunities. Key qualifications include 5+ years of management experience, expertise in engagement and resource management, enterprise client exposure, and excellent communication. To apply, tailor your resume to show leadership, capacity planning, problem solving, and measurable outcomes.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider that brings an innovative and proven approach to how organizations around the world discover, evaluate, architect and implement technology. Through our culture of innovation, we inspire, build and deliver business results, from idea to outcome.

WWT is Headquartered in St. Louis. WWT works closely with industry leaders such as Cisco, Splunk, Dell EMC, NetApp, VMware and F5, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT employs more than 4,000 people and operates more than 2 million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the fifth consecutive year and was awarded #5 on Glassdoor’s 2017 Employees' Choice Awards, honouring the Best Places to Work.

WWT Australia currently has an opportunity available for a Strategic Engagement Manager to support our Australian Strategic Resourcing business, based in Sydney / Melbourne. 

The Strategic Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements.  Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement.  The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

Responsibilities -

Manage consultants who have been placed onsite with customers across Australia.

• Onboarding, regular 1-1 meetings, communication, status reports, etc.  
• Function as the escalation path for ANY issues for both resources and customers
• Encourage use of WWT tools and processes and encourage resource involvement with other teams within WWT. 
• Responsible for staffing projects and managing utilization for customer engagements
• Capacity planning and forecasting for future engagements
• Coach and mentor engineering staff on best practices
• Consistently reinforce WWT and our Core Values. 

SEM establishes solid relationships with the Customer & the Account Management (Sales) teams as well as internal teams across the globe. 

• Regular check-ins, manages issues/concerns, and provides feedback to customers and team members.  Provide weekly status reports to sales account teams and customers.
• Build relationships with entire sales cycle – Account Directors, Managers, AM’s, Hiring Managers, etc. 
• Help grow the Australia SR business through continued displays of adding value to the customer.  Ascertain additional staffing needs or business opportunities and an understanding of the customer environment, upcoming projects and client initiatives that WWT might be able to assist with.  Relaying this intel to our Sales teams.  
• Work with SPA’s to manage overall SR project health – including burn rates, weekly status, customer specific reporting, project financials, change orders and extensions, etc.  

Qualifications -

• 5+ years of management experience, preferably in a professional services environment.
• Strong knowledge of and proven experience with engagement management/resource management. 
• Prior experience in the staffing or recruiting industry strongly preferred.
• Proven experience interacting with large, enterprise clients.
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Ability to work independently and solve customer-facing problems.
• Strong communication skills (written, verbal, and presentation).