Student Services Specialist – Recruitment

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Future Skills in Auckland is hiring a Student Services Specialist, Recruitment to convert interest into enrolments with outbound calls, guiding learners through the application and delivering a solid customer experience. You’ll build stakeholder relationships, contribute to planning, process leads, and represent the brand at events to grow intake. Essentials include a relevant bachelor’s degree or experience, proven skills in customer service or outbound sales, confident phone communication, and meticulous data handling while hitting targets. Tips for a strong application: quantify enrolment wins, demonstrate time management and problem solving, show cultural competency and Te Tiriti o Waitangi alignment, confirm NZ driver’s license and willingness for occasional evenings or weekends, and indicate readiness to work onsite in Auckland.

Future Skills is a highly rated, Category 1, Private Tertiary Establishment with campuses in Manukau, Royal Oak, Takapuna and Auckland CBD.

Seeking a Student Services Specialist – Recruitment ready to help us turn interested learners into enrolments and deliver an exceptional experience every step of the way. This role thrives on great conversations and confident outbound calling.

About this Role:

In this role, you will drive enrolments through confident, high‑energy outbound calling. By being the driving force behind converting interest into enrolments, you will be giving prospective learners clear, timely programme information, guiding them through the application process, and ensuring every interaction feels seamless. You’ll build strong stakeholder relationships to hit enrolment targets and play a key role in shaping and delivering marketing and recruitment strategies that grow demand and boost learner uptake.

Success in this role will ensure excellence within:

- Contributing to recruitment planning to achieve funding consumption targets

- Processing leads and enquiries within agreed timeframes for an exceptional customer experience

- Providing timely, accurate information to support learners through the enrolment journey

- Guiding learners and families through enrolment and resolving issues as they arise

- Processing applications quickly and seamlessly for an outstanding experience

- Maintaining regular contact with key stakeholders to promote intakes and drive enrolments

- Representing Future Skills professionally at events to build brand awareness and attract learners

- Supporting programme areas to meet consumption targets with strong satisfaction and NPS results

In evaluating candidates for this position, consideration is given to a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform the duties of the position.

Essential Qualifications & Experience

- A relevant bachelor’s degree is an advantage, though strong experience will also be considered

- Experience in customer service, sales, student recruitment or outbound calling

- Strong communication skills with the ability to engage confidently over the phone

- Proven ability to manage enquiries, process applications, and work to targets or timeframes

- Excellent organisational skills with accuracy in data entry and documentation

- Ability to build rapport with diverse learners, families, and stakeholders

Other Requirements:

- A commitment to Te Tiriti o Waitangi and cultural competency.

- A current New Zealand driver’s licence.

- Flexibility to work occasional evenings or weekends for learner events.