Student Support Advisor
University of AucklandThe Waipapa Taumata Rau | The University of Auckland is at the forefront of higher education in New Zealand, supporting more than 46,000 students with a large team of academic and professional staff. The university values curiosity, purpose and positive impact for communities, and the role of Student Support Adviser fits squarely with that ethos. This is a full-time, onsite opportunity in Auckland that would suit someone who genuinely wants to help students overcome barriers to success and stay engaged with their studies.
The Student Support Adviser works directly with students to identify what they need and connect them with the right assistance to boost their experience and their likelihood of succeeding at the university. The role is central to the university’s goals around student retention and success, and it requires a hands-on, student-centered approach.
Three full-time positions are available starting Monday 11 January 2027: Position 1 – permanent; Position 2 – fixed term until December 2027; Position 3 – fixed term until December 2029. The salary range for this position is between $63,600 - $79,300 depending on skills and experience. For more detailed information, please refer to the position description.
The Work For The Student Support Adviser Role
The day-to-day life of this role revolves around spotting students who are at risk as well as those performing well, then creating, implementing and reviewing tailored support plans. The adviser helps set up learning support programmes and provides ongoing operational support to keep initiatives moving, while monitoring progress to adjust plans as needed. A key part of the job is building a collaborative web of mentors and university-wide support programmes, including faculty staff and clinical site managers and coordinators, so students can access the right guidance and resources.
Relationship building is essential, as is working with central support functions to coordinate services and provide equity advocacy and advice. Strong interpersonal skills, solid advocacy and negotiation abilities, and a calm, proactive approach are important, as is a commitment to continuous improvement and delivering excellent customer service in every interaction.
The Right Candidate For This Student Support Adviser Role
Experience in the delivery of academic and pastoral support for students across a busy and complex faculty.
Experience working in an environment requiring high levels of customer service delivery.
Experience and understanding of equity issues in New Zealand.
Demonstrates problem solving ability requiring judgement and interpretation.
Experience supporting mentoring arrangements and collaboration with faculty staff and clinical site managers and coordinators.
Pay And Practical Details For The Student Support Adviser
The role is based onsite in Auckland, NZ and is a full-time position. The salary range is $63,600 - $79,300 depending on skills and experience. The university highlights flexible employment practices, career development programmes, five weeks’ annual leave and a 6.75% superannuation scheme as part of its staff benefits.
We have 3x fulltime positions available starting Monday 11 January 2027:
Position 1 – permanent
Position 2 – fixed term until December 2027
Position 3 – fixed term until December 2029
For more information, please refer to the position description link above.
Advice For Applicants For The Student Support Adviser Role
Put the most relevant experience first on your CV, especially anything that shows you have delivered academic and pastoral support within a busy faculty.
In your application and CV, prove the must-have skills with concrete examples: identifying at-risk students, building and reviewing support plans, monitoring progress, and collaborating with faculty and central services to support student success.
Prepare for interviews by talking about how you handle meetings in person and via video calls, how you stay responsive to emails and calls, and how you manage a variety of tasks while maintaining attention to detail.
Ask a thoughtful question about how success is measured for the Student Support Adviser role and what the first 90 days would look like, given the emphasis on identifying at-risk students and working with central support functions.
How To Apply For The Student Support Adviser Role
Applications should be submitted online, before the closing date of 16 October 2026 and include an up-to-date CV and cover letter outlining what strengths you will bring to this role. Please also advise which position you are applying for.
If you have any questions, please email Andrew Williams via [email protected]
Please note we are happy to answer your questions, but we do not accept applications via email
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