Student Welfare & Health Operations Coordinator
Coventry UniversityJobsCloseBy Editorial Insights
Coventry University invites applications for a permanent, full-time Student Welfare & Health Operations Coordinator to provide professional, customer-focused operational support within CU Academic Services in Coventry. You will be the first point of contact for students in need of wellbeing support, including mental health, disabilities, harassment and faith matters, and will handle front-of-house duties, timetables, exam arrangements and triage of sensitive cases. The successful candidate will bring solid administrative experience in a complex environment, excellent customer care under pressure, and strong IT skills (Word, Outlook, Teams). To apply, tailor your CV and cover letter to demonstrate relevant wellbeing experience and concrete examples. Closing date 01/07/2026. Salary £24,855 to £26,706 with potential progression; discretionary range for exceptional experience.
Our Mission
Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them. Our people are key to our success and each role contributes to the Group’s ongoing progress in communities around the world.
This role is based within CU Academic Services, a sister company of Coventry University and part of the Coventry University Group.
The Role
To provide a professional, customer focused, efficient, and effective Student Wellbeing operational support service to students, prospective students, staff, visitors, and external agencies.
The role will be the first point of contact for students including; disabled students and students in distress and at-risk, requiring Student Wellbeing support – Mental Health, Wellbeing and Disabilities, Harassment and Incident Support and Spirituality and Faith.
To undertake all operational support associated with the provision of Student Wellbeing support, including: front of house, work schedules, timetables, individual exam arrangements, the collection of funding, student appointments, triaging of sensitive/time-sensitive cases to relevant teams and resolving queries in a helpful and efficient manner.
Our Successful Candidate
You will have sound administrative experience within a complex organisation and enjoy working as part of a team.
You will demonstrate excellent customer care skills and have the ability to work under pressure.
You should have excellent IT skills in using Microsoft packages such as word, outlook, teams and other IT systems.
You will also understand the types of cases supported by Student Wellbeing and feel confident working in this environment.
If you have the skills and experience to match this role, we want to hear from you! Apply now to join our team within Student Wellbeing and make a positive impact.
The Benefits
As a staff member of Coventry University, you will have a access to a wide range of industry leading rewards and benefits which includes:
- Excellent Employers Pension Contribution
- 30 days Annual leave plus Bank Holidays
- New Holiday Purchase Scheme up to 5 additional days
- Life Assurance 4 x Salary
- BUPA Cash Plan
- 50% off Tuition Fees for staff dependants
- CU Reward Scheme – Discounts across a range of High Street/ Online Retailers
- New Electric Car Scheme
- Cycle To work scheme
Our Culture
As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.
Full Job Description & Person Specification
We look forward to hearing from you!