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Studio Lead - Glen Iris

JETSET Pilates
Full-time
On-site
Melbourne, 07

JobsCloseBy Editorial Insights

JETSET Pilates Glen Iris in Melbourne is hiring a full‑time Studio Lead who will be the heartbeat of the studio, driving revenue, converting prospects, and delivering an elevated client experience. This is a performance based role focused on membership sales, client engagement, and building a thriving studio community, not a front desk position. Key duties include actively selling memberships, class packages and retail, converting trials and inquiries, following up with leads in the CRM, and supporting monthly sales goals, while upholding brand standards in operations and service. The role also involves marketing through social content and partner engagement, with mornings, evenings and weekend shifts. Apply with quantified sales results, CRM experience, leadership examples, and a clear fit with JETSET’s standards and voice.

Studio Leads at JETSET Pilates are the heartbeat of the studio. They are sales-focused leaders responsible for driving revenue, converting prospects, and creating an elevated client experience that fuels retention and growth.
This is not a front desk role — it is a performance-based position centred around membership sales, client engagement, and building a thriving studio community. This role requires someone who loves connecting with people. Someone who knows clients by name, recognises their progress, and actively builds community both inside and outside the studio. Studio Leads foster positivity, momentum, and team spirit, creating an environment where clients feel supported, motivated, and proud to be part of JETSET.
Through exceptional service, strategic follow-up, and consistent outreach, Studio Leads help turn first-time visitors into long-term members.

Revenue & Sales Performance

  • Actively sell memberships, class packages, and retail in-person, online, and over the phone
  • Convert trials, previews, and enquiries into active members
  • Follow up on all leads using CRM to maximize conversion ratesIdentify upgrade opportunities and proactively recommend the best membership option
  • Support the General Manager/Owner-Operator in achieving monthly sales goals
  • Maintain deep knowledge of pricing, promotions, and offers to confidently close sales

Client Experience & Retention

  • Deliver an elevated boutique fitness experience at every interaction
  • Greet, check in, and engage clients with professionalism and energy
  • Build authentic relationships to increase retention and lifetime value
  • Resolve concerns quickly and turn challenges into loyalty-building moments
  • Create a welcoming, high-energy, sales-positive studio environment

Operations & Studio Standards

  • Accurately process transactions and manage retail sales
  • Maintain a clean, organised, and brand-aligned front desk and lobby
  • Support instructors with opening and closing procedures
  • Answer phones, emails, and enquiries promptly and professionally
  • Keep inventory stocked and retail visually appealing
  • Assist with monthly stocktake

Marketing

  • Participate in social media content creation
  • Actively engage with leads, clients, and potential partners through social media
Schedule Expectations: Work mornings, evenings, and weekends as needed. Consistently represent JETSET Pilates Standards of Service.Take ownership of studio performance and sales results.Adaptable and dynamic team member who readily takes on additional responsibilities as required.