Supervisor - Leicester Fosse Park (16 hours)

JobsCloseBy Editorial Insights

This role places you in the in-store management team as a Rituals Expert, a brand ambassador who mentors Rituals Advisors and delivers the feel good customer experience our customers expect. You’ll work alongside the Store Manager and team to hit personal and store goals while guiding and supporting your colleagues. Key must-haves include prior supervision or team-leading experience in retail or hospitality, a target-driven mindset, excellent customer service, sound decision making and problem solving, and a detail oriented, organised approach. To apply, tailor your CV with concrete mentoring examples, measurable results, and show fit with the brand and Leicester location.

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.