Supplier Manager

JobsCloseBy Editorial Insights

Worldline is hiring a Supplier Manager for the Merchant Acquiring division in Zurich, fulltime onsite, to lead supplier selection, audits, risk management, contract negotiations, SLA definition and CLM, and oversight with partners such as SIX and Iliad. The role requires years of supplier management in payments or financial services, strong influencing, negotiating and communication skills, English fluency with German or French a plus, and the ability to work under pressure with partners worldwide. To apply, tailor your CV to show wins in cost savings, risk reduction, KPI dashboards and SLA achievement; prepare concrete examples of breach handling and escalation, and align with Worldline’s customer focus, innovation and wellbeing program, plus flexitime and training benefits.

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This is Worldline 

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are seeking a Supplier Manager for the Merchant Acquiring division, who will manage both internal partners (e.g., Bank Acquiring) and external suppliers (e.g., SIX, Iliad).

Day-to-day responsabilities

• Supplier selection, audits, and risk management
• Contract negotiation, management, SLA definition and CLM
• Price and cost management
• Supplier relationship management
• KPIs, performance monitoring, and benchmarking and SLA adherence review
• SLA breach handling
• Planning, and budget oversight
• Quality, complaints, and escalation management

Who Are We Looking For

• Ideally several years of experience in supplier management for financial services, payments, or acquiring ecosystems
• Strong leadership and interpersonal skills; proven ability to influence without authority
• Customer-focused with excellent negotiation and communication skills
• Motivated, reliable, goal-oriented team player; proactive in issue resolution and conflict management
• Flexible and able to work under pressure; willing to engage with global partners as needed
• Excellent command of written and spoken English; German and French languages a plus
• Deadline-driven, with professional planning, negotiation, and presentation skills

Perks & Benefits

• Flextime & mobile working within Switzerland 

• Company pension plan 
• Individual training programs 
• Job bike & diverse range of employee discounts 
• Mobility and food subsidies 
• Good public transport connections and free parking (location-specific) 
• "Wellbeing@Worldline" health program 
• Regular employee events 
• Possible participation in the Innovation Festival @ Worldline 
• Employee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow  
• Sustainable, international company culture 

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Learn more about life at Worldline at Jobs at Worldline

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