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System Lead - ServiceNow

CleanCo
6 hours ago
Full-time
On-site
Brisbane, 04

JobsCloseBy Editorial Insights

CleanCo seeks a System Lead ServiceNow to own and optimise the platform, ensuring security, reliability, scalability and alignment with business needs. You will lead administration, governance and optimisation, resolve issues, drive performance improvements, manage enhancements, releases, integrations and automation, and advance CMDB maturity and data governance while partnering with service owners and stakeholders to strengthen ITSM and ITOM. You’ll guide users and champions, contribute to the roadmap and stabilise the backlog with teams. Ideal candidates have proven ServiceNow ownership, ITSM/ITOM and CMDB skills, ITIL knowledge, and stakeholder relationships. To apply effectively, cite concrete wins, tailor your CV to governance and backlog delivery, apply early, and connect your work to CleanCo’s mission to power Queensland’s clean energy future.

Power Up Your Career

 

Who we are

 

CleanCo is a low-emission energy generator and retailer backed by the Queensland Government. We empower our customers to make the transition to safe, reliable, low-emission energy through innovation, collaboration and operational excellence.
Our values guide everything we do: we are genuine, courageous, collaborative and curious.

Our diverse and capable team work together to deliver reliable energy solutions for customers and communities across Queensland. Our aim is to cultivate a thriving, connected team of people who are proud to be part of CleanCo’s mission.

We are recognised as an Employer of Choice by Work180. We welcome applications from women, neurodivergent individuals, people with disabilities, First Nations people, LGBTQIA+ individuals and those from culturally diverse backgrounds. Adjustments to the recruitment process are available on request.

What you'll contribute to

 

As System Lead - ServiceNow, you'll be the operational owner of CleanCo’s ServiceNow platform and play a critical role in ensuring it remains secure, reliable, scalable and aligned with business needs.

You will:

  • Lead the ongoing administration, governance and optimisation of the ServiceNow platform.
  • Resolve platform issues, improve performance and reduce technical debt.
  • Partner with service owners and stakeholders to enhance ITSM and ITOM capabilities.
  • Manage platform enhancements, releases, integrations and automation opportunities.
  • Oversee CMDB maturity and data governance to support trusted operational insights.
  • Work closely with NRI and internal stakeholders to stabilise the platform and deliver backlog improvements.
  • Provide expert guidance, support and coaching to users and platform champions.
  • Contribute to the future ServiceNow roadmap and continuous improvement initiatives.
  • Your work will directly improve service delivery, strengthen Digital & Technology operations and enable better experiences for employees across the business.
  • This role is a full-time permanent position based out of Brisbane.

On your first day you will have:

  • Demonstrated experience owning and administering enterprise-scale ServiceNow environments.
  • Strong experience across ITSM, ITOM, CMDB and platform governance.
  • Experience designing and delivering ServiceNow enhancements, workflows, integrations and automation.
  • Knowledge of ITIL practices and service management frameworks.
  • Ability to build productive relationships with technical and non-technical stakeholders.
  • Experience managing platform stability, backlog prioritisation and continuous improvement initiatives.

What you will find here:

  • The opportunity to contribute to Queensland’s clean energy future and see the real-world impact of your work
  • A supportive environment that embraces change and encourages continuous learning
  • Space to take ownership, backed by trust and accountability
  • Open, respectful communication where diverse perspectives are valued
  • A collaborative culture focused on shared success and meaningful outcomes

What we offer you

At CleanCo, you don’t just contribute to Queensland’s energy future - you’re supported to power your own. Our benefits support balance, wellbeing and career development at every stage of life, including:

 

  • Genuine flexible work options via our hybrid working model. 
  • A progressive and inclusive culture where people feel safe, connected and seen.
  • Option to purchase additional leave.
  • Discounted health insurance, Fitness Passport, and health programs.
  • Salary sacrificing options.
  • Wellbeing support through various support groups such as Mates in Energy.

 

What happens next?

We'd love to hear from you sooner rather than later. Applications close on 18/08/2026, but we sometimes find our person before then.

Our Talent team reviews every application and if we think you could be a great fit, we'll be in touch for a friendly chat. If things click, we'll move you through to interviews from there!

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. Keep up-to-date with new opportunities as they happen by following us on LinkedIn or registering for our Talent Community via our careers page.