Team Leader | Banking & Receipting

JobsCloseBy Editorial Insights

The Team Leader Banking & Receipting at Nissan Financial Services leads and coaches a Banking and Receipting team to deliver a true customer first service experience while ensuring policies and procedures are embedded and departmental targets are met. The role requires strong decision making to balance customer outcomes with business needs, effective escalation management, and a mindset of continuous improvement, with hybrid working options and an onsite presence in Mulgrave. To apply, tailor your CV to showcase leadership in receivables management, debt collection or customer service, quantify improvements, highlight policy governance and project delivery, and demonstrate alignment with Nissan’s vision and commitment to diversity and inclusion.

We offer tailored retail and wholesale financial solutions to the automotive market. Start your journey with us by joining our team and be responsible for leading, coaching and developing your team to ensure the delivery of positive customer outcomes and the achievement of business objectives.

Get Excited about driving our cars and having the option to lease a car for you and your family at a significantly discounted rate.

Be Connected to a long-term career at Nissan which can take you around the world.

Have Confidence in your development through training and be supported with flexible hybrid working options. 

Your opportunity…

• Leadership of Banking and Receipting team to deliver a ‘Customer First' service experience  
• Manage processes and ensure company Policies and Procedures are embedded into the business
• Deliver business goals by ensuring your team contributes to the departmental targets
• Upskill the team to drive optimum resolution
• Lead a culture of exceptional customer service, team work, commitment to excellence and professional ethics in order to achieve both team and business goals
• Ability to respond to customer and business concerns through escalations in order to provide a customer centric and business optimisation service
• Ability to make sound decisions to ensure that the customer receives a “Customer First Experience” balanced with the business requirements
• Assist with key business projects and remediation activities 

You will bring to this role…

• Strong Leadership qualities, communication skills and goal setting to be able to motivate and drive engagement across the team
• Customer orientated and committed to delivering an exceptional experience
• Confident, innovative and loves to challenge the status quo
• Focused on continuous improvement with a growth mindset
• Understanding of delinquency and the drivers that need to be used to meet the business goals
• Experience in receivables management, debt collection, telemarketing, sales, motor vehicle insurance or customer service are highly regarded

You will be contributing to Nissan Financial Services vision to be the financier of choice. Key to this is your commitment to delivering service excellence to our customers and our pursuit of best practice.  

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates from all walks of life. We are committed to attracting and retaining a diverse workforce where employees feel valued, respected, and empowered to reach their full potential.

Power Your Future with Nissan!