Technical Account Manager

JobsCloseBy Editorial Insights

World Wide Technology is hiring a Technical Account Manager in London for its Global Service Provider team. You will be the main technical point of contact for a flagship account, combining business partnership with hands-on technical leadership to articulate WWT’s design and value. Ideal candidates have 5-10 years in pre-sales selling complex tech to Telcos or large enterprises, with a proven ability to extract customer problems and present compelling solutions. Strong mobile networking expertise (IP/MPLS, Core, Xhaul); cloud and security knowledge a plus; relevant certifications (Cisco, ITIL, TMForum); STEM degree preferred and willingness to travel. Tips: tailor your CV to quantify outcomes, highlight ABP LOE SOW contributions, and show collaborative, customer-facing storytelling.

Qualitications and Experience

• Experience working in Technology Industry - preferably with Tier-1 Telcos, Large Enterprises or System Integrators.
• 5-10 years of pre-sales, selling complex technical solutions to Telcos and/or Large Enterprises, with the ability to deliver compelling presentations to customers.
• Demonstrable consultative technical “selling” skills – able to rapidly extract the customer’s business problems, that can then potentially be solved with a technology-based solution.
• Technical expertise:
• Strong Knowledge of Mobile/Networking Domains (Mobile, Core (IP/MPLS), Xhaul).
• Knowledge of other technology domains, such as: Cloud Technology and Infrastructure layer (Compute, Network, Storage, Virtualization, Container), Security – Nice to have.
• Relevant industry certifications, such as Cisco, ITIL, TMForum, etc.
• Bachelor’s degree in STEM preferred. Equivalent knowledge will be considered.
• Ability to travel within Schengen States and outside the UK.

Fuelled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $20 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the ninth consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Technical Account Manager (TAM) to join our Global Service Provider division to work with one of our most prestigious customers.

WWT EMEA UK currently has an opportunity for a Technical Account Manager (TAM) acting as the main technical point of contact into one of our flagship accounts. You will support our growing UK Sales and Engineering team located in London UK.

The TAM presents and markets the design and value of proposed WWT solutions and business case to partners, customers, prospects and qualifies the sales opportunities in terms of customer technical requirements, competition, decision making, and future strategies.

WWT promotes a strong culture of teamwork and collaboration, and employees are expected to live and breathe WWT’s core values.

In this specific role you will be given the opportunity to work on new innovative solutions that transform the way our customers consume technology and create new business opportunities.

Responsibilities you will develop at WWT:

Business Partnership & Consulting

• Screen the industry to identify key OEMs and partners to collaborate in WWT's go to market for your accounts.
• Keep in sync with the main OEMs and industry bodies, having a solid understanding on their current state and future roadmap.
• Keep in sync with WWT practice leaders, making the proper adaptations to ensure our relevance in the European market.
• Be a WWT representative by writing articles, sharing opinions, presenting in customer events, etc.
• Establish trustworthy relationships within the client to keep ahead of the competition with regards to customers’ real-world challenges and provide them with strategic technical advisory.

Technical Expertise and Support

• Leverage your technology industry knowledge around current practices and trends and serve as the technical liaison for internal and external customers, including senior stakeholders (Sr. Managers, CXOs).
• Deliver and/or lead the delivery of effective presentations to customers and partners, understanding and articulating WWT’s core differentiators and the value of the solutions.
• Assist the sales team in customer pursuits and sales campaigns, attending and leading customer business meetings with and without account executives.
• Strategize on customer penetration plans and the overall growth for the region, creating and maintaining the technical elements of an account business plan (ABP).

Resource Planning & Optimization

• Lead cross-functional teams of domain experts, providing them with the platform to reach their goals.
• Ensure account adherence to the Pursuit Management Framework (PMF).
• Serve as the technical escalation point for the account.
• Have a clear understanding of the process to create pre-sales artifacts, including BOM, LOE, SOW, etc.

Continuous Learning and Certifications

• Stay up to date with Technology-industry trends and advancements (ORAN, disaggregation, consolidation, APIs, virtualisation – VNF/CNF, fixed and mobile networks, B2B technologies, etc).
• Achieve and maintain technology certifications and competencies when required.

• Fluent English mandatory, other European languages of interest.

WWT offers excellent benefits, training, and a competitive compensation package. Visit our corporate web site at https://www2.wwt.com/ for more information.

EQUAL OPPORTUNITIES
World Wide Technology is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, color, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.