Technical Support

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Anker Innovations seeks a full-time onsite Technical Support engineer in Melbourne to lead field engineering assignments for solar and storage products, collaborate with R&D to resolve complex issues, and translate technical scope for customers while creating training materials and field service procedures. The role rewards strategic thinking, independent troubleshooting, and clear communication with technical and non-technical stakeholders. Key qualifications include a bachelor’s in Electrical or Mechanical Engineering, 2+ years in field engineering or technical support in solar/storage, hands-on oscilloscope experience, and willingness to travel. To apply, tailor your resume to show end-to-end project delivery, quantify outcomes, highlight collaboration with R&D and customer-facing success, and include safety certifications and a sample training outline if possible.

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Technical SupportMelbourneFull-timeEnergy / Mining / Environmental protection / Agriculture, forestry, animal husbandry and fisheryResponsibilitiesResponsibilities： 1、Strategic thinking in improvement of Anker's fulfillment and service area, and performing as a lead on more complex field engineering assignments; 2、Perform a variety of engineering assignments involving technical applications in the installation, operation, testing and maintenance of Anker's solar and storage products. 3、Work independently in the field and with R&D Engineers to resolve high-level technical issues, leading the investigation of root cause of for technology applications for complex projects; 4、Lead electrical and electronic troubleshooting and testing of solar and storage products and its components in the field or in the laboratory; 5、Provide feedback to the pre-sales team on possible mechanical and electrical design improvements 6、Interact with customers to explain the technical scope of the products and solutions; 7、Initiate or implement the Field Service procedures for safety troubleshooting, and maintenance; 8、Create training material, and provide high-level technical training to Field Service Engineers. QualificationsRequirements： 1、Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field. 2、Minimum of 2 years of experience in field engineering, technical support, or a related role, preferably in the solar and storage industry. 3、Strong knowledge of electrical and electronic systems, with hands-on experience using oscilloscopes. 4、Proven ability to troubleshoot and resolve complex technical issues independently. 5、Experience working with R&D teams and providing feedback for product improvements. 6、Excellent communication skills, with the ability to explain technical concepts to customers and non-technical stakeholders.· Strong strategic thinking and problem-solving skills. 7、Ability to create and deliver technical training materials. 8、Willingness to travel frequently to various field locations. 9、Certification in relevant safety and technical standards is a plus. 10、 Proficiency in English; additional languages are a plus.Apply