Technical Support Representative

JobsCloseBy Editorial Insights

Verifone is seeking a full-time onsite Technical Support Representative in New Zealand to be a trusted field technician for EFTPOS solutions. You will install and upgrade payment systems, provide onsite troubleshooting and customer training, manage your daily schedule to meet service levels, and keep accurate notes on jobs and stock. You’ll work with internal teams to resolve issues quickly and identify value-added opportunities while building long-term relationships with customers in your region. The ideal candidate has 2+ years in onsite field support, strong diagnostics and training skills, effective independent work, and superb communication. To apply, demonstrate concrete field wins, SLAs achieved, and customer-focused outcomes with measurable results.

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As a Field Service Representative, you’ll be a trusted face of EFTPOS New Zealand in your region. You’ll work directly with customers to install, support and service payment solutions, ensuring their businesses can trade smoothly and confidently.

What you'll do

• Installing and upgrading EFTPOS and payment solutions at customer sites
• Providing onsite technical support and troubleshooting
• Training customers to confidently use our systems and products
• Managing your own daily schedule while meeting agreed service levels
• Keeping job notes, stock movements and system updates accurate and up to date
• Working closely with internal teams to resolve issues quickly
• Identifying opportunities to add value for customers and pass on sales leads
• Building strong, long-term relationships with customers in your region

What qualification will you need to be successful?

• More than 2 years of experience in onsite/field technical support, system troubleshooting, or customer-facing technical role

• Strong ability to diagnose issues, provide hands-on support, and train customers on systems and products

• Proven capability to work independently, manage schedules, meet SLAs, and maintain accurate job and system records

• Excellent communication and stakeholder management skills, with a customer-first mindset and ability to identify value-add or sales opportunities

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.