Technician, IT Desktop Support Level 2, DZMG

JobsCloseBy Editorial Insights

Day & Zimmermann is hiring a Technician, IT Desktop Support Level 2 for onsite work in Texarkana, TX. You’ll manage the PC and laptop lifecycle from imaging with the corporate image to deployment, maintenance and decommissioning, provide installation and troubleshooting for end‑user hardware and software, assist with Active Directory changes and basic network support, and help develop the knowledge base and train other helpdesk staff. The role stresses strong customer service, documentation, and the ability to explain technical concepts clearly. Requirements include 3+ years in technical support, BA/BS preferred, CompTIA A+ and MCSA preferred, valid license, possible security clearance; salary range $61,680 to $92,520.

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About Day and Zimmermann
 

At our Day & Zimmermann Munitions Plants, we know the stakes and We do what we say! ® We’re the team working behind the scenes to make sure our nation’s front lines have safe, high-quality ammunition. As a trusted premier manufacturer of ammunition to the U.S. Military, some of our capabilities range from production of direct and indirect fire, components, to special projects and beyond. With more than 120 years of experience behind us, it’s no surprise that our teams consistently exceed expectations! Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! https://dayzim.com

Job Summary

Manages equipment life cycle of PCs and laptops including deployment, maintenance and decommissioning. Provides installation, configuration and troubleshooting for end-user workstation hardware, software, and office equipment. Assist with AD security changes, network/infrastructure troubleshooting, and telephone support.

Responsibilities

• Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
• Provide computer user support and training. 20%
• Assist users with software installation and removal. Image new computers with corporate image. 15%
• Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
• Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
• Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%

KSAs (Knowledge, Skills, and Abilities)

• Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
• Detail oriented with strong organization and time management skills.
• Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
• Strong interpersonal skills with an ability to express technical concepts in a a way that establishes rapport and gains understanding. Strong customer service orientation.
• Self-motivated individual who takes both initiative and accepts responsibility for actions.

Minimum Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred.
• 3+ years experience in technical support of multiple hardware platforms and Microsoft operatings systems and applications required.
• CompTIA A+ Certification preferred.
• Microsoft MCSA preferred.
• Valid driver's license.
• Secret clearance may be required.
• Great attitude and team player.
• Successful completion of background and drug screening process.

 

 

Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.

Essential Functions

• Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery 
• Balancing (e.g., maintaining equilibrium when walking, climbing, crouching etc.) 
• Manual Dexterity (e.g., picking, pinching, typing, or other working that uses the fingers) 
• Stooping (e.g., bending the spine at the waist) 
• Reaching (e.g., reaching the arms or legs in any direction) 
• Lifting motion or lifting objects more than 10 pounds 
• Walking 
• Hearing 
• Talking 
• Kneeling, crouching or crawling 
• Capacity to think, concentrate and focus over long periods of time 
• Ability to write complex documents in the [English] language 
• Ability to read complex documents in [English] language
• Capacity to express thoughts orally (e.g., accurately, quick and loudly convey spoken instructions to workers)
• Capacity to reason and make sound decisions
• Ability to regularly perform all job functions at Company’s office or work site

 

Compensation and Benefits

In compliance with this state’s pay transparency laws, the salary range for this role is $61,680.00 - $92,520.00. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements). 

 

We care about our employees and it shows.  Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members! 

Diversity, Inclusion & Equal Employment Opportunity

 

Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email [email protected], and please specify which position you are interested in, including job title and location.