Telecare Field Representative

JobsCloseBy Editorial Insights

This full-time Telecare Field Representative role at Hato Hone St John is based in Central/West Auckland and offers 40 hours per week with on-call every fifth weekend, starting from home each day. You will build trusting relationships with customers, demonstrate and install monitored alarms, service and troubleshoot equipment, and support community events while responding to emergencies. No prior medical alarm experience is required; the key is empathy, reliability, and strong customer service, plus a NZ driver's licence. To apply, highlight relevant customer-facing skills, problem solving, and time management, tailor your CV to the role, apply by 11.59 pm on Sunday 21 June 2026, and contact Anita Teague with questions.

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. 

Job Description

He aha te tūranga - About the role: 

As Aotearoa's leading medical alarm provider, our St John Medical Alarm team are passionate about helping seniors, people with disabilities, and other vulnerable members of our community stay independent for longer. Our monitored alarm systems provide peace of mind, ensuring that help is just the push of a button away.

As a Telecare Field Representative, you’ll play a vital role in supporting our customers by:

• Building positive, trusting relationships with those who rely on our medical alarms.
• Demonstrating and installing our monitored alarm systems, ensuring customers feel confident using them.
• Providing top-notch customer care, including servicing and troubleshooting alarm equipment.
• Promoting our services at community events and group demonstrations.
• Responding promptly to emergency alerts and coordinate appropriate assistance.

This role covers the Central/West Auckland area. Please note that you must live within the designated area, as your workday begins from the time you leave home. This is a permanent, full-time position working 40 hours/week, Monday to Friday. You will also be on call every fifth weekend, with allowances provided. 

Qualifications

Ko wai koe - About you:

You don’t need prior experience with medical alarms—we’ll teach you everything you need to know! What matters most is your ability to connect with people and provide outstanding customer support.

To succeed in this role, you’ll have:

• Experience in a customer-facing role.
• Strong empathy and personal resilience.
• Good technical and problem-solving skills.
• The ability to manage multiple tasks and adapt to change.
• Excellent time management and organisation skills.
• A full New Zealand driver licence with strong driving confidence.

If you love helping people and want to make a real difference, we’d love to hear from you! Apply today.

Additional Information

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close at 11.59pm on Sunday 21st June 2026.

For further information please contact Anita Teague on [email protected] for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.