Teller- UAEN only

JobsCloseBy Editorial Insights

Emirates NBD is hiring a Teller in Abu Dhabi for UAEN nationals, onsite, full time, to deliver top tier customer service in cash handling while minimizing wait times and meeting service standards. The role emphasizes strict adherence to bank policies, cash control procedures and Central Bank requirements to reduce cash differences, accurate cash and transaction processing (cash, cheques, security items), and participation in branch projects and sales initiatives. You’ll also be entrusted with custodianship of securities and achieving branch sales targets, all while pursuing ongoing training to close skill gaps and deepen product knowledge. To apply, tailor your resume to highlight precise cash handling, risk awareness, compliance, teamwork, and concrete examples of improving service quality and meeting targets, and note any relevant training.

Responsibilities

• Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.

• Consistently meet and exceed service standards set for the customer services.

Service Quality & Business Operations Control

• Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk

• To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.

Internal Process

• Checking notes & denominations to ensure accurate delivery of cash to customers.

• To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.

• To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales… etc).

• Responsible of custodianship of securities as assigned by the Branch Manger

• To facilitate and participate in the achievement of branch sales target.

Training & Development

• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.

• Maintain effective relationship with supervisors and peers to ensure teamwork.