Temp Services Care Agent

JobsCloseBy Editorial Insights

The Temp Services Care Agent at Lakeshore Waste Services in Rosemont, IL is a full-time onsite sales support role that handles incoming inquiries for temporary services such as roll-off and portable restrooms, develops service proposals, negotiates agreements, researches upcoming projects, and uses Salesforce to maximize sales. You will join a dynamic team, provide sales support to Construction Representatives, manage internet leads, perform ongoing cold calling, and document every activity in the CRM while pursuing profitable service re-signs and scope changes. Key qualifications include a high school diploma or GED with two to three years' customer experience, Salesforce familiarity preferred, strong MS Office skills, and a proactive, organized communicator with excellent written and verbal skills. To apply, tailor your resume to show measurable wins in lead conversion, proposal success, and project research, and include a concise cover letter that demonstrates your motivation to help customers and collaborate with sales and service teams.

The Temp Services Care Agent role is responsible for taking incoming sales inquiries for temporary services offered by LRS. Temporary services include roll-off and portable restroom services. This role is responsible for accessing potential customer’s needs, providing service proposals, negotiating service agreements, researching upcoming projects and utilize Salesforce to maximize sales efforts. This position will also work with Construction Representatives to provide sales support.

You will be part of a dynamic sales team, where your role and support will create big impact to both existing and future customers.

• Take incoming sales calls to determine customer needs, provide proposals and close sales.
• Manage incoming internet leads through Salesforce and follow-up with prospective customers to close sales.
• Utilize CRM tool on a daily basis, scheduling and documenting all activities, grow potential customer list through relentless cold calling.
• Complete profitable service agreement re-signs, extend terms, change service levels, and other tasks assigned by the Sales Manager.
• Research upcoming construction projects and work as sales support for Construction Representatives.
• Work with customer service team to follow up on sales opportunities.
• Perform other job duties as required.

• High School diploma or GED, Bachelor Degree preferred.
• Two – Three years’ experience working with customers that includes addressing customer needs.
• Experience using Salesforce CRM preferred.
• Highly skilled in MS Office Applications (Excel, Word, PowerPoint, Outlook).
• Self-motivated with a passion to help people.
• Strong listening skills.
• Strong ability to multi-task.
• Ability to perform in a fast-paced environment and meet deadlines.
• Excellent written and verbal communications skills.
• Pro-Active, quick-learner and self-starter.
• Strong organizational skills.