Mashreq logo

UAE Nationals only- Senior Personal Banking Advisor-CXC (RBG) - DBC RAK Call Center -Client Experience and Conduct Group

Mashreq
1 day ago
Full-time
On-site
United Arab Emirates

JobsCloseBy Editorial Insights

UAE Nationals only, Mashreq is hiring a Senior Personal Banking Advisor for the DBC RAK Call Center. The role focuses on delighting customers over the phone by understanding their banking needs, delivering outstanding service, resolving issues in real time, converting opportunities to meet financial targets, and clearly explaining procedures and products while capturing feedback to inform product development. Ideal candidates are university graduates (finance, banking or maths preferred), bilingual, with 1 to 3 years of experience, highly customer focused, computer literate, and possessing strong communication and listening skills. To apply, tailor your resume to showcase phone based customer service and sales wins, provide concrete examples of loyalty building, and demonstrate readiness to work onsite in the UAE and meet eligibility.

Job Purpose 

 

To delight internal and external customers over the telephone.

 

Key result Areas 

 

  • Interact with customers over the phone to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the telephone on the spot.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.

 

Knowledge, Skills and Experience 

 

  • University Graduate (preferably with some finance / banking or maths component).
  • Bilingual.
  • 1 - 3 years experience
  • Very customer focused
  • Computer literate
  • Excellent communication skills
  • Strong listening skills.
  • Interact with customers over the phone to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the telephone on the spot.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.
  • University Graduate (preferably with some finance / banking or maths component).
  • Bilingual.
  • 1 - 3 years experience
  • Very customer focused
  • Computer literate
  • Excellent communication skills
  • Strong listening skills.