VP – Customer Experience and Conduct Audit (UAE National ONLY)

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Mashreq is seeking a UAE National for VP: Customer Experience and Conduct Audit who will identify and resolve risks, quantify exposure, and recommend process changes aligned with best practices to boost effectiveness. The role maintains enterprise-wide risk culture awareness, assesses digital domain risks, and adds practical, business-driven value. You will lead and participate in complex audits with a focus on Customer Experience, collaborate with cross-functional IAG teams, and provide professional opinions on product development and process reengineering. Requirements: Bachelor's in a relevant field, CIA or equivalent, up to 10 years in internal audit or banking, UAE national, strong leadership and communication, proactive and analytical. Tips: tailor your CV to show end-to-end risk coverage, digital risk experience, measurable impact, stakeholder management, and regulatory familiarity.

The VP Customer Experience and Conduct Audit will take responsibility to identify and provide resolutions to risks, including technique of measuring and quantifying risks, recommending methodology and process changes in line with best practices aimed at enhancing the effectiveness and efficiency.

• Maintain an enterprise-wide awareness of the risk culture (considering existing and emerging risks) across Mashreq, particularly in the domains designated to him/her.
• Able to assess business risks and controls in the digital domain and is expected to add value with practical, business-focused solutions to improve risk management practices.
• Lead, plan, execute and participate in comprehensive and complex audit engagements, and ensure that all audits, reviews and other assignments are carried out as per laid down priorities and standards for the matters of identifying composite risks end to end and provide reasonable assurance.
• Provide enhanced focus on Customer Experience and other designated domains through dedicated audit engagements and / or thematic, end-to-end and integrated engagements.
• Promote a culture of collaboration by actively engaging with the cross-functional IAG teams and offering support throughout the planning and execution of Internal Audit engagements to ensure that optimal risk coverage is achieved.
• Provide value adding advice and guidance to business by providing professional opinion in product development and process re-engineering in a seamless manner as processes run through various areas.
• Issue audit reports with prioritized risks with accuracy, precision and completeness to senior management.
• Support IAG’s senior leadership team in the implementation of IAG’s strategic priorities, in his/her independent capacity, for the set of risk domains assigned of the growing Audit Universe of Mashreq.
• Support IAG’s leadership team in formulating strategic, agile and practical approaches to provide assurance and advice on emerging risks across Mashreq’s global operations.

• Bachelor's degree in a relevant business domain with additional audit qualifications e.g. CIA.
• Up to 10 years of internal audit / banking experience and demonstrated abilities in a banking environment in areas of increasing responsibility with exposure to multiple locations/regulators. 
• High caliber person with proven track record.
• Specialized knowledge, expertise and thorough understanding of various risks and implications.
• Team leadership qualities (confident, clarity of thoughts, etc.) and excellent oral and written communication skills.
• Result and business oriented disciplined thinker, a self starter with strong analytical organization skills.
• UAE National.