Ward Clerk - General Surgical

JobsCloseBy Editorial Insights

Epworth Freemasons is seeking a part-time Ward Clerk on a fast paced general surgical ward, based East Melbourne. The role provides admin support, admissions and discharges, patient and visitor greeting, phone management, and coordination with clinical teams and external stakeholders. Hours are Wed, Thu, Fri, either 7am to 3pm or 8am to 4pm, with short notice availability. Key success factors: outstanding customer service, strong organisation and attention to detail, effective communication, confidentiality, and adaptability in a busy ward. Ideal candidates bring prior medical administration experience, familiarity with hospital IT systems and medical terminology, and a flexible approach to shifts. To apply attach your CV and cover letter noting hours preference; applications reviewed as received.

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

In this part time role, based at Epworth Freemasons (East Melbourne), you will be responsible for providing administrative support to ensure efficient ward operations and excellence in customer service to all patients, visitors, medical staff and unit staff. 

This role is working 3 days - Weds, Thurs, Fri either 7am-3pm or 8am-4pm

Working on a fast paced general surgical ward, you will make an impact by:

• Greeting and directing visitors to the ward
• Admissions and discharges
• Managing phone calls and enquiries
• Liaising with all areas of the healthcare team and key external stakeholders including the treating teams, support services and referrers
• Being available at short notice to work weekdays

To be successful in this role…
Your well-developed customer service and general people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you have a high level of attention to detail and accuracy in all aspects of your work.

You will have:

• Previous administration experience (healthcare experience desirable)
• Understanding of confidentiality and privacy requirements
• A proactive approach and ‘can do’ attitude
• Flexible approach to work schedules

Position Description        Inherent Requirements 

About Freemasons
Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.
Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.

Qualifications

About You

You are a proactive, customer-focused administrator who thrives in a fast‑paced clinical environment. You work well as part of a team, adapt quickly and take pride in contributing to high-quality patient care.

You are known for your:

• Strong organisation and time management skills
• High attention to detail and accuracy
• Clear and professional communication style
• Ability to remain calm and effective in busy ward settings

You will bring:

• Previous medical administration experience (hospital experience highly regarded)
• Sound knowledge of medical terminology
• Experience using IPM and hospital or patient information systems
• Strong IT skills and confidence navigating multiple digital platforms
• A clear understanding of confidentiality and privacy requirements in healthcare
• Flexibility to work across varying shifts and schedules

This opportunity is ideal for an experienced Ward Clerk or medical administrator who enjoys being at the centre of patient care and supporting clinical teams to deliver exceptional outcomes.

Additional Information

At Epworth, it’s a community

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

To apply, click the I'm Interested button to attach your CV and cover letter indicating your role/hours preference.

For more information about the role, refer to the attached position description or contact [email protected] or call (03) 9426 0606.

Please Note:  Applications are reviewed as received. Don’t wait—this role may be filled before the closing date.

Apply now… we’ve over 8,000 perspectives at Epworth and we’re ready to welcome yours

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.