JobsCloseBy Editorial Insights
XPENG is hiring a Warranty & Quality Specialist for Europe to be onsite in Diemen, full time, with responsibilities spanning warranty management, field quality assurance, and technical collaboration with HQ and international teams. You will review and process claims per policy, analyze warranty costs and KPIs for continuous improvement, adapt service partner training, and conduct field audits. You will investigate recurring field issues using vehicle data and service reports, support root-cause analysis, and work with R&D, production, and software teams on OTA issue resolution. To apply, tailor your resume to demonstrate warranty analytics, audit experience, cross-functional collaboration, and measurable impact such as cost or defect reductions; highlight readiness for travel and dealership visits.
Warranty & Quality Specialist- Europe
Diemen
Full-time
Production / Manufacturing / Processing - Automobile sales and services
Responsibilities
Warranty Management:
- Review, validate, and process warranty claims from service partners according to XPeng policy and technical guidelines.
- Analyze warranty cost data, failure trends, and key performance indicators (KPIs) for continuous improvement.
- Mantain and adapt warranty management trainings for service partners according to XPeng policy.
- Conduct field audits and dealership visits as necessary.
Field Quality Assurance:
- Investigate recurring field issues using real-time vehicle data, diagnostic logs, and service reports.
- Support root cause analysis and implement corrective/preventive actions.
- Work with XPeng R&D, production, and software teams to provide feedback on product updates and over-the-air (OTA) issue resolution.
- Conduct parts returns analysis as necessary.
- Provide insights from field data to help improve hardware, software, and user experience in future model updates.
Technical Collaboration:
- Collaborate with XPeng’s technical support, engineering, and quality assurance teams in HQ and international markets.
- Support rollout and feedback collection of service campaigns, recalls, and OTA updates.
Qualifications
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