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Warranty & Quality Specialist- Europe

XPENG
1 day ago
Full-time
On-site
Diemen, 07

JobsCloseBy Editorial Insights

XPENG is looking for a Warranty & Quality Specialist for Europe to manage service partner warranty claims, analyze cost data and KPIs, and tailor training to service partners. You will perform field audits and field QA by investigating recurring issues with real time vehicle data, diagnostic logs, and service reports, then drive root cause analysis and corrective actions with R&D, production and software teams. You will support OTA issue resolution, parts returns analysis, and feed field insights into future model updates. To apply, highlight proven warranty management, data analytics, and cross functional collaboration, quantify outcomes, show experience with service networks and OTA, and be prepared for onsite travel in Europe.

Warranty & Quality Specialist- Europe
Diemen
Full-time
Production / Manufacturing / Processing - Automobile sales and services
Responsibilities
Warranty Management: - Review, validate, and process warranty claims from service partners according to XPeng policy and technical guidelines. - Analyze warranty cost data, failure trends, and key performance indicators (KPIs) for continuous improvement. - Mantain and adapt warranty management trainings for service partners according to XPeng policy. - Conduct field audits and dealership visits as necessary. Field Quality Assurance: - Investigate recurring field issues using real-time vehicle data, diagnostic logs, and service reports. - Support root cause analysis and implement corrective/preventive actions. - Work with XPeng R&D, production, and software teams to provide feedback on product updates and over-the-air (OTA) issue resolution. - Conduct parts returns analysis as necessary. - Provide insights from field data to help improve hardware, software, and user experience in future model updates. Technical Collaboration: - Collaborate with XPeng’s technical support, engineering, and quality assurance teams in HQ and international markets. - Support rollout and feedback collection of service campaigns, recalls, and OTA updates.
Qualifications
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