Welcomer

JobsCloseBy Editorial Insights

Te Arikinui Pullman Auckland Airport is seeking a Welcomer to be the face and heart of guest experience at our five-star airport hotel. You’ll greet guests by name, share the hotel story, escort them to rooms, prepare welcome amenities, and host in the Te Kaahu Lounge, ensuring VIPs and loyalty members receive personalised service. You’ll work with a close-knit team, uphold immaculate grooming, discretion, and our cultural values. The role suits a bright, people-focused individual who thrives in a diverse environment and can handle rotating AM and PM shifts; experience helps but isn’t essential. To apply, demonstrate your passion for service, cross-cultural connection, and willingness to learn, and explain how you would embody Te Arikinui Pullman and Accor values, including Accor Academy access and benefits like meals on shift, paid parking, wellness and parental leave.

Company Description

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

Job Description

As a Welcomer, you’ll be the face and heart of the guest experience — greeting every guest by name, sharing the story of our hotel, and creating moments of genuine connection. You’ll escort guests to their rooms, assist with any requests, and ensure our VIPs and loyalty members receive exceptional personalised service, including preparing welcome amenities and hosting in the Te Kaahu Lounge.

You’ll work closely with your team to deliver seamless, high-quality service while maintaining immaculate grooming, attention to detail, and a professional, positive attitude. Confidentiality, integrity, and flexibility are key, along with upholding our cultural values and brand standards in everything you do.

Qualifications

• A people person with a bright, outgoing personality—experience isn’t essential; your passion for people is what matters most.
• Someone who thrives in a diverse environment, able to confidently interact with guests from all walks of life, even if English isn't their first language.
• Eager to be part of something bigger, representing Te Arikinui Pullman Auckland Airport and our values with pride.
• Committed to delivering 5-star service, going the extra mile to make every guest feel like they belong.
• While experience in a Reception/Front Office role, or experience in Hotels or hospitality is preferred, we value personality, commitment and a positive attitude above all.
• Flexibility to work a rotating roster, AM and PM shifts.

Additional Information

Why Join Us?

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift
• Paid Parking at Auckland Airport
• Paid Birthday Leave
• Paid Wellness Leave
• Refer a Friend Incentive
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.