Whatever/Whenever Agent (Telephone Operator)
Marriott InternationalJobsCloseBy Editorial Insights
Marriott International is looking for a Whatever/Whenever Agent (Telephone Operator) for a full-time onsite role in the United Arab Emirates. The successful candidate will answer and route guest requests across phone, email, chat, and mobile, operate the switchboard, arrange wake-up calls, relay messages, log requests, and connect guests to the right colleagues while following up to ensure satisfaction. You’ll offer information on room features, amenities, and local attractions and may process room service orders or assist with internet and guestroom entertainment. The role requires professional appearance, confidentiality, clear etiquette, teamwork, and adherence to standards. Education is a high school diploma or GED, with no related experience required. To strengthen your application, emphasize strong communication, reliability, multitasking, and a genuine guest-service mindset; tailor examples to show how you resolve issues promptly and warmly; highlight willingness to learn and adapt; and confirm eligibility to work onsite in the UAE. Marriott is an equal opportunity employer.
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.