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An exciting full-time onsite opportunity to lead the WAVES programme at the Police Federation of England and Wales, based in Leatherhead with a salary of £45,000 to £50,000. You will launch and embed the WAVES policy across 43 branches, oversee case referrals, safeguard sensitive information, and work with the Learning and Development team to train branch representatives. The ideal candidate brings proven experience in confidential casework, multisite programme coordination, data handling, plus strong stakeholder skills and a trauma-informed approach. To apply, tailor your CV and a concise cover letter with concrete governance, training delivery, reporting, and safeguarding examples, highlight data protection expertise, and show how you build trust with members. Apply early.

Witness and Victim Engagement Support Programme Manager

Application Deadline: 20 July 2026

Department: Operations

Employment Type: Full Time

Location: HQ - Leatherhead

Compensation: £45,000 - £50,000 / year

Description

Key Responsibilities

• Lead the launch and implementation of the WAVES across all branches ensuring the policy framework is followed.
• Work alongside the Learning and development team to oversee the roll-out of training to representatives and case handlers (training is delivered by Learning and Development team) to ensure adequate trained representatives at each branch.
• Maintain programme policies and procedures, ensuring alignment with regulatory changes and good practice.
• In exceptional cases only, be the escalation point for branches and members to resolve casework allocation decisions to ensure the confidence of the member in support and representation arrangements is maintained.  
• Monitor and review casework across branches to ensure fairness, consistency, and effective support.
• Track case volumes and distribution, escalating risks relating to capacity or workload.
• Produce regular reports on caseload trends, programme activity, performance outcomes and recommendations for improvements. 
• Promote continuous improvement and share good practice across branches.
• Build programme capacity to meet increased demand, where required.
• Uphold PFEW’s ethical wall, safeguarding impartiality and preventing conflicts of interest.
• Ensure compliance with confidentiality, data protection, and safeguarding requirements at all times.
• Foster trust with members through professional, empathetic, and impartial case handling.
• Build and manage relationships with Branch Secretaries. 
• Manage the centralised victim and witness reporting function.
• Provide a centre of expertise to branches on the operation of the policy and appropriate advice and support arrangements for victims and witnesses.
• When and if required, identify, recruit and manage additional resource for the WAVES central team ensuring an efficient and effective department.

Skills, Knowledge and Expertise

• Experience in casework management, programme coordination, or oversight in sensitive/confidential environments.
• Demonstrated ability to handle highly confidential information with integrity and discretion.
• Strong organisational, attention to detail, problem solving skills, with experience coordinating workload across multiple teams or locations.
• Excellent interpersonal and communication skills, with the ability to build trust and influence stakeholders.
• Proven ability to work within professional boundaries and uphold ethical requirements.
• High level of accuracy and attention to detail in record-keeping and reporting. Expereince of working with and analysing sets of data.
• Proficiency in case management systems and Microsoft Office applications.
• Experience of working with victims, witnesses, or vulnerable individuals.
• Knowledge of trauma-informed approaches would be an advantage.
• Familiarity with criminal justice system, policing environments, membership organisations, or trade unions would be an advantage.
• Experience of launching large-scale programmes or initiatives in comparable organisations would be an advantage. 

Benefits