WMC - Service Representative
DownerJobsCloseBy Editorial Insights
Downer is seeking a Work Management Centre Service Representative in Auckland to deliver outstanding customer service across the energy and utilities teams. This full-time onsite role runs 10:30 am to 7:00 pm, Tuesday through Saturday, with Sunday and Monday off, but hours may vary to meet business needs. Key requirements include proven customer service and conflict resolution, strong teamwork, rapid product knowledge, and proficiency with databases and Windows-based systems. Autonomy and a collaborative mindset are valued. The role offers career growth, a competitive hourly rate, and the chance to work for a major ASX-listed company. To apply, click Apply and tailor your resume to highlight relevant experience and readiness for nonstandard hours. Downer embraces diversity and inclusion.
The Opportunity
We have an excellent opportunity for a Work Management Centre Service Representative (WMC Rep) to join our energy and Utilities business in Auckland. The purpose of this role is to deliver exceptional customer service across the business work groups that continually improves and grows the relationships with our Customers/Clients.
The WMC Representative will be scheduled to work from 10:30am to 7:00 PM, Tuesday through Saturday, with Sunday and Monday as your designated days off. Flexibility is essential for this role, as working hours and days may vary depending on the needs of the company.
What we are looking for
- Proven experience in providing quality customer service through sound communication and customer management skills, including issue and conflict resolution
- Proven team player, able to work toward common goals and participate in quality improvements
- Demonstrated keyboard skills, proven speed in typing and competence in operating computerized systems such as databases, email and Windows driven packages
- Ability to rapidly acquire knowledge (or already have knowledge) of service and products
- Ability to work unsupervised demonstrating independence and drive and ownership and commitment
- Team player who supports and actively works towards achieving the team goals
What we offer
- Opportunity for career growth with structured frameworks and supportive-inclusive team
- Competitive Hourly Rate and Employee Benefits
- Valued and respected position, with supportive and experienced team
- Work for a major ASX-listed company
About Energy & Utilities…Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure. We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors. Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.
How to apply
Click "Apply" to start your application. We look forward to hearing from you!
Downer does not accept unsolicited resumes, fees, or costs from recruitment agencies, search firms, or third parties. Candidates are welcome to submit their applications via the advertisement.
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.