23392 - Change Delivery Officer - Midlands Team - Temporary 2 years

The Ministry of Justice, through His Majesty’s Prison and Probation Service, is looking for two Change Delivery Officers to join the Midlands Change Delivery Team on a two-year term. This is a fixed-term, detached duty or loan opportunity that sits in the AGY - NOMS Agency business area. The role offers a salary from £37,238 to £44,520 and is based onsite in the Midlands, including Birmingham and a spread of nearby locations, with hybridworking options where business needs allow. The team works across prisons and probation, and the Midlands group covers both East and West Midlands sectors.

If you enjoy shaping how large organisations implement change, coordinating with multiple stakeholders, and using digital tools to steer delivery to plan, this could be a fit. You’ll be working in a Civil Service environment and will report to either Area Change Managers or the National Head of Change Delivery, depending on the assignment. The role recruits against Job ID 23392 and will contribute to a broader Change Delivery Group that operates across local and national programmes.

What you’ll do day to day in the Midlands Change Delivery team

You’ll be a pivotal contact for specific prisons or geographical areas, guiding change initiatives from inception through to handover. Expect to work with colleagues across area and national teams, leading or co‑leading change projects and ensuring quality assurance through peer review. You’ll manage and record activity in essential systems like the Gateway Management System (GMS) and Project for the Web (PftW), tracking progress against clearly defined success metrics.

Building and maintaining relationships with regional and national stakeholders will be part of your routine, including attending governance boards and meetings with groups such as business managers and heads of business assurance. You’ll support the development and delivery of communications strategies for ongoing projects and be comfortable presenting outcomes at multiple forums. A strong emphasis will be placed on compliance, with accurate project records and adherence to policies and procedures as you oversee change activity from planning through to delivery and handover.

Delivery excellence means you’ll monitor performance data, interpret what it shows, and provide regular updates to line managers. You’ll track milestones, identify barriers, and escalate issues when progress stalls. You’ll also proactively identify risks, decisions, and opportunities, maintaining risk registers and applying continuous improvement and lean practices to make processes more efficient and to share lessons with the team.

All of this sits within the Change Delivery Group, which is led by a Deputy Director and sits as part of the wider Change Directorate. The Midlands team is currently led by Jenna Titley and sits among six Area Change Delivery Teams and three National Change Delivery Teams, with a focus on coordinating a mix of local and national change work. The governance and lifecycle of change here follow a four-stage pattern, planning and preparation, development and initiation, design and delivery, and handover and closure, with ongoing support even after formal closure to assess impact.

What you’ll need to succeed and what would be nice to have

You will need to have a strong track record of delivering or coordinating change initiatives in complex environments and be comfortable using formal change management methodologies. You should be able to manage projects that span multiple sites and engage a broad range of stakeholders, while keeping accurate records and adhering to governance requirements. Proficiency with digital change tools to track activity, monitor progress, and report on outcomes is essential, as is the ability to interpret performance data and translate it into actionable updates for management and governance structures.

Security and eligibility are built into the role: all candidates will undergo security and identity checks, there are Civil Service nationality requirements, and DBS Standard checks apply. The role is UK‑based only, with hybrid working options depending on business needs. The post is a two‑year term, with 1.5 posts available, and it may be filled as Fixed Term, Detached Duty, or Loan. Travel within the Midlands to work with various prisons and probation establishments will be expected. There will be a reserve list held for up to 12 months.

• Proven ability to lead or coordinate change delivery projects and work with stakeholders across regional and national levels
• Comfort using Gateway Management System (GMS) and Project for the Web (PftW) to capture, map, and track change activity and milestones
• Experience monitoring performance data and providing timely project updates that show progress against metrics
• Skilled at risk assessment and management, with a habit of maintaining risk registers and escalating issues when needed
• Ability to work across multiple prisons or probation establishments, with a willingness to travel within the Midlands
• DBS Standard clearance and eligibility to work in the UK, with adherence to security and identity checks
• Clear understanding of change governance and the ability to work within a formal governance framework
• Interest in continuous improvement, lean methods, and sharing insights with the team

• Experience in a public-sector change environment such as HMPPS or a similar large organisation
• Knowledge of how national and area change groups operate and how to align local delivery with national objectives
• Understanding of or exposure to Lean or continuous improvement approaches beyond basic participation
• Experience presenting at governance boards and engaging senior stakeholders in a regulated setting

Pay, benefits and practical details

The role carries a salary of £37,238 to £44,520 per year and is designated as Full Time or Part Time. It sits within the Midlands region, with working sites spanning Birmingham and other Midlands locations including Chesterfield, Coventry, Derby, Dudley, Leamington Spa, Leicester, Lincoln, Mansfield, Nottingham, Shrewsbury, Stafford, Stoke‑on‑Trent, Wolverhampton, and Worcester. The position is an on‑site role with hybrid arrangements possible where business need allows, and the UK base is required for this role.

The MoJ offers standard Civil Service benefits plus role‑specific options: 25 days of annual leave rising to 30 after five years, pro‑rata for part‑time staff, and access to the Local Government Pension Scheme via GMPF. There are training opportunities and employee networks, plus family‑friendly policies and flexible benefits. Eligibility for childcare support schemes is available where applicable, and the Civil Service Nationality Rules apply for this role. Security and identity checks are required, with DBS Standard checks and a requirement to meet nationality rules. The role includes opportunities for flexible working patterns under HMPPS’ policy and a structured path for training and development.

Hours are 37 per week for full‑time staff, with part‑time arrangements considered. The Midlands Change Delivery Group operates in a structured lifecycle, with responsibilities that include quarterly and monthly reporting and governance participation. The post is linked to Job ID 23392, with a 2‑year term and an external vacancy approach. The allocated reserve list may be used for future appointments, and the Midlands team will coordinate with the wider Change Delivery organisation as needed.

There are specific contact channels for information and application support. For general assistance, you can call the MoJ line or email [email protected] and quote the job reference 23392. For further information about the Midlands change delivery, you can email [email protected].

Tips for applicants

Lead your resume with a project or programme where you delivered change at scale in a public sector or similarly structured environment, and emphasise your work with GMS and PftW to manage and report on progress against milestones and metrics. Show how you’ve kept project records accurate and how you’ve maintained compliance with established procedures.

Back up your must‑have skills with concrete examples. Describe a time you led a task‑and‑finish group or managed multiple stakeholders across a regional footprint, including presenting findings at governance meetings and aligning local delivery with national aims. Highlight your ability to interpret performance data and translate it into actionable updates for leadership.

Prepare for interviews by outlining a real Change Programme you touched from planning through to closure. Be ready to discuss how you identified risks, how you developed mitigation steps, and how you measured impact after implementation. Have a short, clear story about how you used GMS or PftW to organise, track, and report the change you delivered.

When you ask a question, focus on the structure and priorities of the Midlands Change Delivery Team. For example, ask how the Midlands group coordinates with the six Area Change Delivery Teams and three National Change Delivery Teams, and what the current primary change programmes are in the Midlands region.

How to apply

To apply, reference 23392 and prepare to submit details demonstrating your change delivery experience, including any examples where you used GMS and PftW. You may review the Job Description Attachment PS-JES-0021-Band-4-Business-Change-Officer-v4.0 (2).pdf via the application portal, and you can reach out to [email protected] for specific questions about the Midlands roles. The closing date is 02-Nov-2026, and the role offers 2 vacancies with a 12‑month reserve list. If you need reasonable adjustments during the process, you can request them in your application form.