23392 - Change Delivery Officer - Midlands Team - Temporary 2 years

The Ministry of Justice, through His Majesty’s Prison and Probation Service (HMPPS), is hiring for two Change Delivery Officer positions in the Midlands Change Delivery Group. These two-year posts are based in the Midlands, with on-site work in Birmingham and a range of other Midlands towns, and there is flexibility for hybrid arrangements where business needs allow. The team is led by the Midlands Area Change Delivery Team, under Jenna Titley, and covers East and West Midlands Probation and Prison Groups. If you enjoy shaping practical improvements across frontline services and working with a mix of colleagues, this could be a good fit.

The Change Delivery Group is part of a wider initiative to coordinate and embed change across HMPPS. The role sits in a structured framework that values collaboration, governance, and clear progress tracking using digital tools. The two posts come with a 2-year fixed term and may be offered as a secondment, detached duty or loan, with posts available across multiple prisons or probation establishments in the region. The work is suitable for someone who can balance strategic oversight with hands-on delivery on local-scale changes.

In short, you’ll be someone who can connect to frontline teams, interpret data to gauge progress, and keep stakeholders aligned as change moves from planning to delivery. If you’re drawn to disciplined change management, enjoy partnering with diverse teams, and want to help modernise frontline operations, you’ll likely feel at home in this role.

Day-to-day contributions in the Midlands change delivery team

As a Change Officer, you’ll work directly to either Area Change Managers or, in National Directorates, the National Head of Change Delivery. You may be identified as the lead contact for a particular prison establishment or geographical area, overseeing local or national change initiatives and ensuring work streams stay aligned with agreed success metrics. You’ll regularly use digital systems to tier, record and track activity, ensuring that project records are accurate and up to date.

Part of your time will be spent building and maintaining effective relationships with regional or national stakeholders across prisons and probation, including colleagues from the Change Directorate and staff such as Business Managers or Heads of Business Assurance. You’ll help shape and execute communication strategies for change projects and participate in governance meetings at various levels, from local to national as required. You’ll also contribute to quality assurance and peer reviews of projects and look for opportunities to develop professionally while upholding civil service values and inclusive practices.

You’ll ensure compliance with the Gateway Management System (GMS) and with the records and protocols for Project for the Web (PftW). Keeping project records complete and accurate, monitoring progress, and reporting on how changes are performing are core parts of the job. You’ll apply change-management best practice to drive delivery and lead meetings, task groups, and focus groups to push projects forward. Finally, you’ll track performance and produce regular updates for line managers, translating data into meaningful insights and acting to remove blockers where milestones aren’t met.

Risk management is another central thread: you’ll proactively identify risks and opportunities, maintain risk registers for change activity, and escalate issues as needed. You’ll use lean and continuous-improvement approaches to spot system improvements and share insights with the team to enhance delivery over time. In short, you’ll help steer the lifecycle of change programs from planning and development through to handover and closure, with ongoing support after closure to evaluate effectiveness.

Must-have requirements and nice-to-haves

What you bring to the role matters. The role calls for someone who can deliver change work collaboratively, manage projects, and keep a clear line of sight to outcomes. The must-haves include experience delivering or overseeing change initiatives and the ability to work across prisons and probation settings, plus strong stakeholder engagement across regional or national partners such as Business Managers and Heads of Business Assurance. You’ll need to be proficient with change-tracking tools like the Gateway Management System (GMS) and Project for the Web (PftW) to accurately tier and record activity and monitor progress against metrics.

• Hands-on experience delivering or leading change initiatives, ideally across multiple establishments or a defined region.
• Proven ability to build and sustain effective relationships with regional or national change stakeholders, including Business Managers and Heads of Business Assurance.
• A working knowledge of Gateway Management System (GMS) and Project for the Web (PftW) to log, map and track change work and maintain reliable project records.
• The ability to interpret monthly performance data and provide clear updates to line managers, ensuring continuous improvement is visible in both PftW and GMS records.
• Experience proactively identifying risks, maintaining risk registers, and escalating issues when necessary.
• Familiarity with applying continuous-improvement and lean approaches to project delivery.

• Nice to have: experience leading task-and-finish groups, project meetings, or focus groups to drive project outcomes.
• Nice to have: understanding of the typical lifecycle of a change programme, including planning, development, design/delivery, and handover/closure, and the ability to support teams through each stage.
• Nice to have: any direct experience of HMPPS or similar public-sector change delivery, or familiarity with frontline public services working patterns.
• Nice to have: comfort with governance boards and stakeholder groups in regional, national, or cross-functional settings.

Pay, benefits and practical details

The role carries a salary of £37,238 to £44,520 per year. It is advertised as a fixed-term post for two years, with options for secondment, detached duty or loan, and the position is available on a full-time or part-time basis. The Midlands region covers a wide set of locations, with on-site work possible in Birmingham and a list of other towns including Chesterfield, Coventry, Derby, Dudley, Leamington Spa, Leicester, Lincoln, Mansfield, Nottingham, Shrewsbury, Stafford, Stoke-on-Trent, Wolverhampton and Worcester.

Working Arrangements & Further Information indicate hybrid working is available where business needs allow, with appointments to MoJ office locations near the Midlands and possible attendance at a Justice Collaboration Centre or Justice Satellite Office. The standard full-time hours are 37 per week, with part-time options considered in line with HMPPS Flexible Working policies. The appointment is UK-based and not overseas.

The package also includes annual leave starting at 25 days, rising to 30 days after five years, plus public holidays; a Local Government Pension Scheme through the Greater Manchester Pension Fund is provided for National Probation Service staff, with a note about transfer from the PCSPS for current civil servants. Training opportunities, employee networks for minority groups, family-friendly policies, and access to flexible benefits and childcare support are highlighted as part of the broader MoJ offer. All candidates are subject to security and identity checks, and nationality rules apply for Civil Service appointments.

There are two posts available with the job reference 23392, and a reserve list may be held for up to 12 months. Applications are managed with the understanding that the role is external to the current organisation and requires standard civil-service recruitment practices.

Advice for applicants

Lead with your change-delivery experience. In your resume, place your most relevant work on top and show outcomes from projects you’ve driven or supported, especially any work spanning prisons or probation or similar public-sector settings.

Back up must-have skills with concrete examples. When you describe your use of GMS and PftW, pair it with measurable results, how you captured progress, what metrics you tracked, and how you kept records accurate and accessible for stakeholders.

Prepare stories for interview about collaboration and governance. You’ll be asked to talk through stakeholder engagement, quality assurance, and how you’ve led or supported cross-functional teams in governance settings, including how you handled risks and reporting.

Ask a targeted question. For instance, you could ask how the Midlands Change Delivery Group prioritises change within the Gateway Management System, or how success is tracked across local and national levels, and what growth opportunities exist within the team as the OneHMPPS changes evolve.

Next steps to apply

To apply, reference job ID 23392 and use the contact channels provided. For general MoJ assistance, call 0345 241 5359 (Monday to Friday, 8am–6pm) or email [email protected], quoting the job reference 23392. For additional information about the Midlands post, you can email [email protected]. There is a downloadable job description attachment (PS-JES-0021-Band-4-Business-Change-Officer-v4.0 (2).pdf) and the option to preview it online. The closing date is 02-Nov-2026, and the role may involve DBS Standard checks as part of the security clearances. If you meet the criteria, you’ll be considered for both local and national change delivery work, with potential for hybrid arrangements and a two-year term.