7736 - 3rd Key

Lids Sports Group is hiring at its Burnaby location. They’re the largest licensed sports retailer in North America, with a footprint of more than 1,300 stores nationwide and a base in Indianapolis, Indiana. The company brings together sports, fashion and culture, offering officially licensed headwear and apparel from teams and brands, plus in-store embroidery for on-demand customization. They partner with names like Marvel, Peanuts and The Walt Disney Company to help fans express their team pride in style.

The role is 3rd Key (Sales Help Keyholder), a part-time, onsite position in Burnaby, CA. It’s a good fit if you love sports and hats and enjoy helping customers find something that fits their personal style. The job centers on delivering an energetic, memorable Lids experience, keeping the shop looking sharp, and being a trusted resource on the product and services offered.

People who join the team are expected to bring energy to every guest interaction, maintain strong product presentations, and act as a subject-matter expert on the merchandise and services available in store.

What you’ll do on the shop floor

On a typical shift, you’ll help customers select items that reflect their interests and pride, while working toward revenue goals through attentive, solutions-focused service. You’ll also be responsible for keeping the store well presented, following current visual guidelines, managing signage and cleanliness, and presenting yourself in a professional manner matching the dress code. In addition to guest-facing work, you’ll participate in store operations, including processing shipments, restocking merchandise, and ensuring counts and records stay accurate, all while adhering to LIDS Retail policies and procedures.

Beyond day-to-day tasks, you’ll support ongoing store maintenance and inventory needs, contribute to a collaborative team environment, and take on other duties as assigned to help the store run smoothly.

What you’re required to have

• Strong interpersonal skills and the ability to communicate verbally in a clear and professional way

Nice-to-haves

There are no additional nice-to-haves listed in the posting.

Pay, benefits and practical details

The posting notes an hourly base pay range and explains that this base pay will be guided by internal equity and may vary by geographic region, job-related knowledge, skills, scheduled hours and experience. In addition to pay, Lids offers employee discounts and perks, opportunities for career development and professional training, a collaborative team environment, and Early Wage Access options for added financial flexibility.

Physical demands include the ability to occasionally lift up to 50 pounds, climb a ladder and work with hands overhead, stand for long periods, and walk frequently during shifts. Reading, listening and speaking clearly to customers and colleagues are routine requirements, as is operating a computer and mobile Point-of-Sale system and related software. Lids notes that reasonable accommodations can be made for individuals with disabilities and directs inquiries about accommodations to [email protected].

The role reports to the Store Manager. Employment matters state that being legally authorized to work in the United States is a pre-condition of employment, and current or future visa sponsorship is not available for this role. The company is an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Notice to Applicants explains that Personal Information gathered during the application process may include name, contact details, employment history and educational history, and may be used for HR and recruiting purposes, with background checks possible where permitted by law. For applicants needing accessibility accommodations, the posting provides a contact email to reach the Talent team at [email protected].

Tips to stand out for a 3rd Key at Lids

Lead your resume with a line about your customer-service experience and any hands-on work in retail or with licensed products, especially if you’ve helped customers find items that reflect their personal style or team pride.

When you describe your must-have skills, give a concrete example of how you’ve used strong interpersonal and verbal communication to help a customer, meet a goal, or resolve a problem on the sales floor.

In interviews, be ready to discuss times you kept a store visually on-point, followed visual guidelines, or assisted with inventory tasks like shipments and merchandise resets, tying these examples to how you’d support Lids’ operations.

Ask a precise question about growth and training, such as how the company supports ongoing development for a 3rd Key role or what the path looks like from this position to higher levels in the retail team.