7802 - 3rd Key

Lids Sports Group is hiring a part-time 3rd Key (Sales Help Keyholder) for its West Vancouver, CA location. As the largest licensed sports retailer in North America, the company operates more than 1,300 stores nationwide and is headquartered in Indianapolis. Lids blends sports, fashion and culture, and it offers in-store embroidery customization to help fans celebrate their teams in style.

This role sits on the front lines of the customer experience, helping shoppers find items that express their individuality and team pride. It’s a good fit for someone who loves sports and fashion, enjoys talking with people, and wants to contribute to a high-energy store environment. The 3rd Key supports the Store Manager and helps ensure every guest leaves with a memorable Lids experience, working onsite in a part-time capacity.

A day on the shop floor

On a typical shift, you’ll drive revenue by offering attentive customer service and guiding buyers toward products that fit their personal style and team loyalty, while aiming to meet or exceed your personal performance goals. You’ll help keep the store looking sharp by following current visual guidelines, arranging signs, and maintaining overall cleanliness, all while presenting a professional appearance in line with the dress code.

You’ll also help protect company assets and support inventory control by assisting with shipments, resetting merchandise, and contributing to accurate product counts in a timely way, all while adhering to LIDS Retail policies. The role includes other duties as assigned, and you’ll partner with teammates to ensure operations run smoothly and customers receive the energy and service they expect from Lids.

What the right fit brings to the floor

The must-have requirement centers on strong interpersonal skills and the ability to communicate verbally in a clear, professional manner. You should be comfortable engaging with customers, listening to their needs, and explaining options in a respectful, friendly way.

• Excellent people skills and the ability to communicate information clearly and professionally

Nice-to-haves

A real interest in sports and fashion helps you connect with customers and embody the Lids vibe.

• Retail or customer-service experience is a plus
• A genuine enthusiasm for sports and fashion

Pay, benefits and practical details

The company offers employee discounts and perks, along with opportunities for career development and professional training programs. The team environment is described as collaborative and innovative, and Early Wage Access options are available to provide added financial flexibility.

This is a part-time, onsite role in West Vancouver, with supervision from the Store Manager. The company requires you to be legally authorized to work in Canada, and sponsorship for this role is not available. The physical demands include lifting up to 50 pounds occasionally, climbing a ladder and working with hands overhead, standing and walking frequently, and frequent communication with customers and colleagues. You’ll work with a computer and mobile point-of-sale system and related software, with reasonable accommodations available if needed; for accessibility accommodations, you can contact the team at [email protected].

The employer is an equal opportunity organization, and all qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Reports to: Store Manager.

Advice for applicants

Lead your resume with a line that shows how you drive revenue through customer service and help shoppers find items that fit their personal style and team pride, and mention any results you’ve achieved in similar roles.

In interviews, prove your must-have skills by sharing a concrete story about a clear, respectful customer interaction that led to a positive outcome, and describe how you kept your appearance and demeanor professional on the shop floor.

Be ready to talk about operations you’ve handled, such as processing shipments, counting inventory, or refreshing product displays, and explain how you stay organized during busy periods while keeping customers at the center of your approach.

Ask a smart, role-specific question to end, such as how success is measured for a 3rd Key, how the position collaborates with the Store Manager on visual guidelines, or how early wage access is implemented in their stores.