Account Manager - Retail

Deliveroo, now part of DoorDash, is expanding its reach with a growing UAE footprint. Depending on the role, you may collaborate with colleagues, systems and leaders across DoorDash and Wolt as part of a unified global team. This is a full-time, on-site opportunity in Dubai, designed for someone who enjoys building strong retailer partnerships and turning data into growth opportunities.

The UAE market is one of Deliveroo’s fastest-growing, with the account management function acting as trusted consultants who use data and industry know-how to help partners scale. The Retail arm, referred to as Deliveroo Shopping, covers a wide range of categories including gifts, electronics, beauty, stationery and pet accessories, and aims to be a major revenue channel for partners across restaurant, grocery and retail.

If you’re excited by cross-functional collaboration, shaping a new vertical, and helping leading retailers launch and grow on the platform, this could be a fit. Deliveroo values diversity and inclusion and welcomes candidates from all backgrounds.

Owning partnerships in retail and non-food

You’ll manage relationships with top national and SMB Retail/Non-food partners across a focused set of categories, becoming the go-to expert as this space scales.

You’ll onboard, maintain and grow these partnerships, serving as the day-to-day contact between partners and Deliveroo while translating partner needs to internal teams. You’ll support new partners as they launch on the platform and drive growth for existing ones, crafting a compelling value proposition for customers in a new and exciting area of the business.

Skills and experience that fit the role

To be considered, the following must-haves will demonstrate you’re a strong match:

• Around three to four years in an account management, business development or commercial role
• Experience in the Retail or Pharmacy industries is required
• Proven negotiator who can create mutual value for partners and Deliveroo
• Strong relationship builder with solid organisation and communication skills across in-person, video, phone and email interactions
• Comfort with data analysis, able to cut through the noise and identify performance-improvement opportunities
• Ability to generate ideas and strategies to grow joint business with partners and a readiness to trial fast
• Collaborative team player who works well with all levels within Deliveroo

• Experience in a dynamic, high-growth company is preferable

Compensation and practical details

This is a full-time, on-site role based in Dubai, United Arab Emirates. Specific pay and benefits aren’t listed in the material provided.

Tips to stand out in this Dubai-focused retail role

Lead your résumé with the exact mix of experience this role seeks, put your three to four years in account management or a commercial capacity right at the top, and highlight any Retail or Pharmacy work.

Demonstrate how you’ve used data to drive growth with concrete examples of performance improvements you led for partners, including any promotional planning or pricing changes that delivered measurable results.

In interviews, be ready to walk through onboarding a partner, planning marketing and promotions, and managing site rollout steps. Show how you’ve collaborated with compliance, legal and operations to keep programs compliant and scalable.

Ask about the UAE rollout roadmap and how success is measured for Retail/Non-food partnerships, to understand how your impact would be tracked and what milestones define a strong first year.

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