Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited is looking for an Administrator to join its Desk Side Services team for AMT Asset Management Software. The role is onsite in GB and centers on keeping asset management tooling aligned with ITIL processes to support quality and cost controls.

You’ll work with colleagues to deliver reliable tooling, support ongoing initiatives, and respond to client requests as needed. This position suits someone who enjoys hands-on work with asset management tools and incident handling.

If you’re drawn to a role that blends technical tooling with customer-facing support and coaching peers, this could be a fit.

A day at the desk side services routine

In this role, you’ll help uphold quality and regulatory standards by applying best practices in asset management to ensure policy compliance. When issues come up, you’ll provide on-call support and perform root cause analysis using asset management tools to prevent recurring problems. You’ll also refresh the knowledge base, run training sessions for new hires, and coach analysts to strengthen the team’s capabilities. Tickets will be resolved independently within the agreed SLA for ticket volume and response time, with asset management software used to track incidents and keep stakeholders informed. The aim is to deliver a positive customer experience by pursuing first-call resolution and minimizing rejected or reopened cases.

Must-have requirements

To be considered, you should bring the following capabilities.

• Solid understanding of asset management services and the tools used to manage assets
• Strong analytical thinking and problem-solving abilities
• Proficiency with ticketing systems and incident-management workflows
• Excellent communication and interpersonal skills

Nice-to-have qualifications

Optional credentials that add value include:

• ITIL Foundation certification is optional but valuable
• Asset management certification is optional but valuable

Pay, benefits and practical details

This is a full-time, onsite role based in GB.

Tips for applicants

Put your asset management background and the tools you’ve used near the top of your resume so hiring managers can see your fit quickly.

Be ready to share concrete examples of tickets you’ve resolved within SLA and how you used asset management software to track incidents and outcomes.

Talk about times you handled on-call escalations, performed root cause analysis, and contributed to knowledge-base updates or training for new hires.

If you hold ITIL Foundation or Asset Management certifications, highlight them, as they’re optional but valuable for this role.