Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited is hiring in GB for an Administrator - Desk Side Services role tied to AMT Asset Management Software. This full-time, onsite opportunity focuses on asset management and ITIL processes, with a tilt toward building and maintaining automation tools that streamline operations and support client requests. If you enjoy hands-on tech work, collaborating across teams, and delivering solid, well-documented solutions, this could be a fit.

HCL is a global technology services organization, and this role sits within its asset management tooling group. The focus is on applying ITIL-aligned processes and ensuring compliance with policies while delivering dependable automation and support to clients.

People who like turning complexity into dependable processes, who enjoy on-call problem solving, training others, and shaping knowledge bases will likely feel at home here.

Daily rhythm in the asset management hub

On a typical day you'll help implement best practices in asset management to keep services compliant with company policies and regulatory requirements, while aligning solutions with quality and cost standards.

You’ll take on on-call escalations, digging into root causes with asset management tools to stop recurring problems and keep services stable.

You’ll update the knowledge base and run coaching sessions for analysts and new hires, helping the team lift its overall capability.

And you’ll work through tickets independently, keeping them within the agreed SLA for volume and response time, and using asset management software to track incidents.

And you’ll aim for a positive customer experience with high CSAT by pushing for first-call resolution and minimizing reopened or rejected resolutions.

The essentials you'll bring

Here's what the team considers essential for this role.

• Solid grasp of asset management services and the tools used to run them.
• Sharp analytical thinking with a proven ability to troubleshoot complex issues.
• Experience with ticketing platforms and incident response workflows.
• Clear, effective communication and collaboration skills.

Optional credentials that help

These credentials are optional but valuable if you have them.

• ITIL Foundation certification adds value to your profile.
• A recognized asset management credential is a plus.

Where this role sits and the basics

This is a full-time, on-site role based in GB.

Advice for applicants

Lead with asset management and ITIL experience on your resume so those essentials grab attention right away.

Show evidence of the must-have skills with concrete examples: tickets closed within SLA, first-call resolution, and updates you’ve made to the knowledge base or training you’ve delivered.

In interviews, be ready to discuss a root cause analysis you performed on a recurring issue, what actions you took, and the outcomes you achieved.

Ask a thoughtful question about the tools the team uses for asset management and how CSAT and SLA metrics are tracked and shared with the team.