Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited, a global technology services company, is hiring an Administrator - Desk Side Services to support the AMT Asset Management Software. The role is full-time and onsite in GB, ideal for someone who likes steady, process-driven IT operations and working closely with colleagues and clients to keep systems running smoothly. The team focuses on asset management and ITIL-aligned processes, so you’ll be part of a practical, service-minded environment.

The role emphasizes delivering reliable asset management support while ensuring solutions meet quality and cost standards. You’ll collaborate with teammates to respond to client requests, uphold company policies, and drive improvements in how incidents are managed and documented. If you enjoy turning complex workflows into clear, repeatable actions, this position could fit you well.

If you’re drawn to knowledge sharing, coaching junior analysts, and maintaining a positive customer experience, you’ll likely feel at home in this desk-side operations role.

Day-to-day in the desk side services world

On a typical day you’ll work within asset management services to make sure activities comply with quality standards and internal policies, using best practices to keep things aligned with company guidelines. When issues escalate, you’ll take on on-call responsibilities, perform root-cause analysis with asset management tools to identify recurring problems, and implement practical fixes to prevent repeats.

You’ll also keep the knowledge base current and use it as a living training resource, facilitating sessions for new hires and coaching analysts to raise team capability. Across your ticket queue you’ll aim to resolve incidents within the agreed SLA, tracking progress and outcomes in the asset management software to ensure incidents are documented and managed effectively, all while striving for first-call resolution and high customer satisfaction.

Must-have qualifications

• Solid grasp of asset management services and the tools that support them
• Strong analytical thinking and problem-solving abilities
• Experience with ticketing systems and incident management workflows
• Excellent communication and interpersonal skills

Nice-to-have extras

• ITIL Foundation certification is optional but valuable
• Asset management certification is optional but valuable

Advice for applicants

Lead your resume with hands-on asset management experience and ITIL-aligned work, highlighting any direct use of AMT Asset Management Software and your on-call incident handling track record.

Show concrete proof of the must-have skills by sharing examples of root-cause analyses you’ve conducted, knowledge base updates you authored, and tickets you resolved within service levels, ideally with measurable outcomes.

In interviews, be ready to describe a time you handled an escalated incident, the steps you took to diagnose the problem, and how your actions improved first-call resolution or overall CSAT scores.

When you wrap, ask a targeted question about the tech stack and processes: what AM tools are currently in use, how ITIL practices are implemented, and how knowledge management is shared across the team. This signals you’re ready to contribute from day one.