Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited is seeking an Administrator - Desk Side Services, AMT Asset Management Software. This is a full-time, onsite role based in GB, focused on asset management and ITIL processes to keep services aligned with quality and cost standards.

The role sits in a team that builds reliable support for assets and services, working with colleagues to respond to client requests and keep existing projects moving forward. It suits someone who enjoys practical problem-solving, hands-on use of asset management tools, and sharing knowledge to help teammates succeed.

If you like clear processes, steady collaboration, and helping others stay productive, this position could be a strong fit.

Hands-on asset care and incident handling

You’ll apply quality standards and regulatory requirements to asset management activities, making sure everything aligns with policies and governance. You’ll provide on-call support for escalated issues, using asset management tools to perform root cause analysis and pin down recurring problems. You’ll also keep the knowledge base up to date, run training sessions for new hires, and coach analysts to lift team capability, while tracking incidents in the asset management system to meet the agreed SLA.

A key goal is a positive customer experience with high CSAT scores, aiming for first-call resolution and minimizing rejected resolutions or reopened cases.

What you’ll bring to the role

• Solid grasp of asset management practices and the tools that power them
• Strong analytical thinking and a knack for solving problems
• Experience with ticketing systems and handling incidents from start to finish
• Clear communication and the ability to collaborate well with others

• ITIL Foundation certification would be valuable, though optional
• Certification in asset management would be a plus

Pay and practical details

This is a full-time role performed onsite in GB.

Tips to help you stand out for this desk-side role

Lead your resume with your asset management experience and the specific tools you’ve used to support those processes.

Show concrete examples of how you’ve used asset management tools to track incidents, resolve tickets within SLA, and contribute to strong CSAT, including any first-call resolutions you achieved.

Be ready to talk through on-call responses, root-cause analyses you’ve led, knowledge-base updates you’ve driven, and times you’ve trained or mentored teammates.

Ask which asset management tools are currently in use and how the team measures CSAT, SLA performance, and first-call resolution.