Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited is hiring an Administrator to join the Desk Side Services team in Great Britain. The role centers on asset management and ITIL-aligned processes, with daily work powered by AMT Asset Management Software. It’s a full-time, onsite position that suits someone who enjoys a mix of hands-on support and process-driven tasks.

The company is a global technology services provider, and this position sits within the Desk Side Services stream, focusing on maintaining asset-management tooling and guiding related ITIL processes. The setup is designed for someone who wants a stable, onsite role in GB while delivering reliable service to clients and internal teams.

If you like practical problem solving, strong customer focus, and collaborating across teams to keep systems healthy, this could be a fit.

Desk-side services in action

Day-to-day, you’ll keep asset management tools running smoothly and ensure they meet organizational standards for quality and cost. You’ll work with AMT Asset Management Software to support asset lifecycle activities, respond to client requests, and partner with teammates to implement improvements.

You’ll be on call for escalated issues, performing root-cause analysis using asset-management tools to identify recurring problems and stop them from resurfacing. You’ll also contribute to the knowledge base and lead training sessions for new hires, sharing insights to boost team capability.

When tickets arrive, you’ll resolve them within the agreed service levels and track incidents end-to-end using asset management software. The aim is to create a positive customer experience with high CSAT scores, targeting first-call resolution and minimizing rejected or reopened cases.

What you’ll bring to the desk

Here’s what you’ll need to succeed.

• A solid grasp of asset management services and the tools that support them
• Strong analytical skills paired with solid problem-solving ability
• Proficiency with ticketing systems and the end-to-end handling of incidents
• Excellent communication and interpersonal abilities

• ITIL Foundation certification is optional but valuable
• Certification in Asset Management is optional but valuable

Compensation and on-site details

This is a full-time, onsite opportunity based in Great Britain.

Tips from the recruiter for this role

Lead your resume with your asset management know-how and list the tools you’ve used, especially any experience with AMT Asset Management Software.

Show how you handle tickets within an SLA and bring concrete examples of times you achieved first-call resolution and reduced reopened cases.

Be prepared to discuss on-call escalation scenarios and how you perform root-cause analysis using asset management tools, with a specific example if possible.

If you have ITIL or asset management certifications, call them out and explain how they support your day-to-day work and knowledge-sharing within teams.