AI Consultant

Creatio, a global AI CRM and workflow platform, is hiring for an AI Consultant to join its Sydney team. The company helps midsize and large organizations run customer workflows with AI-enabled processes and a broad ecosystem of partners. With thousands of customers across more than 100 countries and tens of millions of workflows automated every day, Creatio has built a track record of practical AI in business operations. The role sits in Sydney and operates in a hybrid, full-time arrangement.

The AI Consultant acts at the crossroads of business consulting, AI strategy, and solution design, serving as a trusted advisor to customers as they shape AI adoption roadmaps and design AI agent concepts. They collaborate with AI engineers, product, solution engineering, sales and customer success teams to ensure that agents are deployed, scaled, and delivering measurable ROI for client businesses. The position is based in Sydney and is suitable for someone who enjoys turning business problems into concrete AI-enabled solutions and working across functions to drive outcomes.

A day in the life in the Sydney AI lab

On an average week, you start by learning a client’s domain and processes to spot the AI opportunities that will have the biggest impact and are technically feasible. You’ll sketch adoption roadmaps and help prioritise use cases based on business value and execution practicality.

You translate business needs into concrete solution concepts, requirements, and implementation plans, with success metrics and guardrails to keep projects on track. Your design work centers on AI agent solutions and rethinking workflows to cut repetitive tasks and open up new ways for the client to operate.

Part of the role is defining how AI agents connect with enterprise systems, CRM, ERP, SaaS apps, APIs, and standard workflows, and you’ll prepare agent specifications and documentation that enable delivery teams to implement successfully. Collaboration spans pre-sales, delivery, product, sales, and customer success, and you’ll support executive discussions around AI strategy while staying current on emerging technologies and industry best practices.

Must-have capabilities for this AI consultant

• Solid chops in business analysis, process design, value mapping, and discovery work
• Know-how of modern LLMs, AI agent architectures, and automating business processes; comfortable with APIs and integrations
• Background in solution consulting, AI consulting, solution implementation, business consulting, or a similar customer-facing role
• Hands-on track record designing or launching AI-powered solutions or AI agents
• Experience turning business requirements into concrete solution designs
• Experience working with enterprise clients and multiple stakeholders
• Strong ability to communicate with executives and deliver clear presentations
• Analytical mindset and a systems-thinking approach
• Fluent spoken and written English

Nice-to-haves for the AI consultant role

• Ability to stay current with emerging AI technologies and trends in agentic AI
• Experience delivering enterprise-scale projects with cross-functional teams
• Past work presenting AI strategies to senior leadership
• Familiarity with enterprise ecosystems such as CRM, ERP, and SaaS, and how AI agents integrate with them

Pay, benefits and practical details

Creatio offers a compensation and benefits package described as competitive and designed to support you and your family, with specifics varying by country of residence and employment type. The company emphasises growth and development with clear career paths, mentorship opportunities, and ongoing learning, along with flexible work arrangements to help you manage your schedule and stay productive. A culture that recognises achievements and encourages you to make real contributions from day one is part of the experience, alongside an innovative environment that welcomes new ideas and modern technologies.

In addition, the rewards approach goes beyond salary, reflecting contributions and commitment. The role is hybrid and full-time, based in Sydney, AU, with details around the exact package tied to location and employment type.

Advice for applicants

Lead with the hands-on AI work you’ve done, put the most relevant project first on your resume, especially where you designed or launched AI-powered solutions or AI agents and translated business needs into concrete designs.

Show concrete examples of translating business requirements into solution designs, including any AI adoption roadmaps you created and how you measured outcomes with clear success metrics and guardrails.

Be prepared to discuss cross-functional collaboration and executive-facing conversations, including how you’ve supported pre-sales through adoption and what outcomes you helped clients achieve with AI strategies.

Ask a thoughtful question about the role’s first priorities, such as how the team currently measures ROI for AI adoption roadmaps or how AI agents integrate with core enterprise systems in typical client environments.