Animal and Customer Care Officer

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Auckland Council is seeking an Animal and Customer Care Officer to join a new team delivering desexing in high-risk areas and supporting Auckland’s shelters. This full-time, on-site role is based at the Henderson Animal Shelter with daily dog pickups and clinic visits, focusing on admin support, scheduling desexing, keeping records, and guiding dog owners. You should be organised, with strong communication and a customer-first approach; veterinary or healthcare experience helps, but willingness to learn matters most. You’ll need MS Office, a full clean driver’s licence, and the ability to drive large vehicles. Salary 67k–79k plus KiwiSaver and benefits, apply by 29 June 2026. Tailor your CV to show multitasking, teamwork and compassionate client care with concrete examples.

• Be part of a dynamic, newly established team supporting animal welfare.
• Enjoy a variety of tasks with a mix of administrative work and direct animal care support.
• Competitive salary and benefits, plus opportunities for growth and development!
   

He angitūtanga: The Opportunity
Auckland Council is looking for an Animal and Customer Care Officer to join our newly established team delivering desexing services for dogs in high-risk areas, with additional support provided to Auckland’s four main animal shelters

Based at the Henderson Animal Shelter, this role starts and finishes each day in Manukau, where you will pick up and drop off dogs before heading to the clinic.

In this role, you will provide essential administrative support to the veterinary team, coordinate desexing appointments, maintain accurate records, and liaise with dog owners. If you’re organised, passionate about animal welfare, and have strong communication skills, this is the perfect opportunity to make a meaningful impact on Auckland’s animal care services.

This is a permanent full-time working 40 hours per week, Monday to Friday. 
 
He kōrero mōu:  About You
You are a detail-oriented and organised individual with experience in administrative roles. You have excellent communication skills, a passion for animal welfare, and the ability to handle multiple tasks at once. You enjoy supporting a team and have a customer-focused approach, providing compassionate care and advice to pet owners. Ideally, you have experience in a veterinary or healthcare environment, but a strong willingness to learn is just as important.

Key Responsibilities
•    Coordinate desexing appointments and manage the veterinary team’s schedule.
•    Liaise with dog owners, providing pre- and post-surgery care advice.
•    Maintain accurate veterinary records and generate reports.
•    Handle general administrative tasks such as phone calls, emails, system updates and document filing.
•    Assist with inventory management of veterinary supplies.
•    Provide compassionate customer service to pet owners and shelter visitors.
•    Support the veterinary team with various tasks as needed.

Key Skills
•    Excellent organisational and time-management skills.
•    Strong communication and interpersonal skills.
•    Proficiency in using computer systems for scheduling and record-keeping.
•    Attention to detail and accuracy.
•    Ability to provide clear and compassionate advice to pet owners.
•    Strong problem-solving and multitasking abilities.
•    Ability to work effectively in a team environment.
•    Excellent driving skills, including driving large vehicles.
•    Knowledge of basic veterinary terminology and procedures is a plus.

Job Requirements
•    Previous experience in an administrative role, ideally in a veterinary or healthcare setting.
•    Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
•    High school diploma or equivalent; additional qualifications in administration or animal care are a plus.
•    Strong organisational and multitasking abilities.
•    Excellent written and verbal communication skills.
•    Full driver’s license with a clean driving record.

Ngā āhuatanga kei a mātou:  What We Offer
At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.  As part of our organisation, please view a range of benefits.

Help us make a difference to Tāmaki Makaurau.
 

Me Tono Ināianei! Apply now!
Salary ranges from $67,000 and $79,000 plus KiwiSaver and benefits.
Find a copy of the position description here 
Applications close Monday, 29 June 2026.
 
The role is deemed safety-sensitive and will require a pre-employment drug & alcohol test prior to offer. 

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.