Approval Officer

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Approval Officer at NMC Healthcare in Dubai is a full‑time onsite role for a candidate with a Bachelor degree in medicine and at least two years of experience in insurance claims management or adjudication. The position focuses on evaluating pre approval requests, accurately coding services using ICD CPT DRG and HCPCS, and handling insurance or TPA queries while coordinating second opinions and overall case management. You will prepare daily and monthly activity reports, attend meetings, and manage handovers and coverage during colleagues’ leaves. The ideal candidate communicates fluently in English, is proficient with Microsoft Office, and works well under pressure. To apply, tailor your resume to highlight coding and adjudication expertise, show cross‑department collaboration, and confirm onsite availability in Dubai.

DUTIES AND RESPONSIBILITIES

1. Evaluate the Pre Approval requests from medical necessity for the requested service according to the medical data provided and accurately code the service description codes stated on the prior authorization requests, according to accepted medical coding rules, medical guidelines and policy’s schedule of benefits.

1. Respond to Insurance/ TPA queries and liaise with concerned department without any delay.

1. Responsible for receiving, evaluating and escalating second opinion cases and case management.

1. Prepares reports of daily activity as requested for management and assists management in monthly reports as requested.

1. Attend Meetings and Presentation.

1. To adjust duties in case of any sudden/ emergency unplanned leaves by colleagues.

1. Managing and handling pending cases (if any) to the next shift colleagues.

1. Performs any other jobs or duties assigned by the HOD from time to time within the scope of job title.

DUTIES AND RESPONSIBILITIES

1. Evaluate the Pre Approval requests from medical necessity for the requested service according to the medical data provided and accurately code the service description codes stated on the prior authorization requests, according to accepted medical coding rules, medical guidelines and policy’s schedule of benefits.

1. Respond to Insurance/ TPA queries and liaise with concerned department without any delay.

1. Responsible for receiving, evaluating and escalating second opinion cases and case management.

1. Prepares reports of daily activity as requested for management and assists management in monthly reports as requested.

1. Attend Meetings and Presentation.

1. To adjust duties in case of any sudden/ emergency unplanned leaves by colleagues.

1. Managing and handling pending cases (if any) to the next shift colleagues.

1. Performs any other jobs or duties assigned by the HOD from time to time within the scope of job title.

QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS

4.1      Bachelor degree in medicine or equivalent medical degree for recognized university.

4.2     Experience in Insurance Claims management/adjudication (minimum 2 years).

4.3       Knowledge in Medical Coding ICD, CPT, DRG and HCPCS.

4.4     Excellent command of oral and written English.

4.5       Flexible and able to work under pressure and in shifts. 

4.6         Excellent knowledge of Microsoft applications