Front Office Intern (Japanese Speaking)

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Marriott International seeks a Front Office Intern (Japanese Speaking) based at Al Maha, A Luxury Collection Desert Resort & Spa in Dubai. This onsite full-time role covers the front desk cycle from check-ins and check-outs to handling guest calls, payments, and cashiering, coordinating with housekeeping, guiding parking, and compiling daily reports. The ideal candidate has about a year of experience and must be fluent in Japanese, with strong customer service, accuracy in cash handling, and the ability to multitask in a luxury hotel setting. To apply, tailor your resume to showcase guest service wins, language strengths, and reliability, and include a concise note on fit with Marriott’s inclusive culture and systems familiarity.

JOB SUMMARY                                                                                                              

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications. 

SCOPE / BUSINESS CONTEXT 

• Intern position based at Al Maha, A Luxury Collection Desert Resort & Spa, Dubai.
• Number of Direct Reports - 0
• Titles of Direct Reports – N/A

CANDIDATE PROFILE 

Experience:

• 1 year

Skills and Knowledge 

• N/A

Education or Certification 

• N/A

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.