Arabic Speaking Receptionist - Dubai Dragon Mart

Premier Inn Hotels is seeking an Arabic-speaking receptionist for its Dubai Dragon Mart property. This full-time, on-site role is based in Dubai, AE, and is a strong fit for someone who brings warmth and energy to welcoming guests and guiding them through check-in and check-out. The position calls for a down-to-earth style, meticulous attention to detail, and the ability to manage guest expectations in a busy lobby while handling payments accurately and keeping data entry precise for reporting.

Premier Inn is a hotel brand that prioritises guest service and opportunities for internal growth. The Dubai Dragon Mart location is looking for a reliable front-desk teammate who can contribute to a friendly reception culture and help guests feel at home. If you speak Arabic, have front-office experience, and enjoy maintaining a steady pace in hospitality, this could be a great match.

In this role you’ll support guests from arrival to departure, collaborating with other departments to ensure smooth service. It’s a good fit for someone who enjoys talking with people, staying organized, and delivering moments that improve the guest experience in a hotel environment.

A day in the lobby at Premier Inn Dubai Dragon Mart

Your day typically starts with greeting guests, visitors and suppliers and answering calls with a warm, brand-aligned welcome. You’ll handle guest questions and provide accurate information about promotions, room rates, local activities and events, guiding guests through payments according to established cash-handling procedures. Processing reservations and cancellations quickly and accurately is part of the routine, as is keeping the reception area orderly and maintaining precise records of transactions.

You’ll also look to identify corporate leads and build lasting relationships while tracking online mentions and encouraging guests to share feedback. Understanding online guest feedback helps you spot opportunities for improvement and coordinate with other departments to implement changes. Beyond guest interactions, you’ll perform general office duties, emails, correspondence and filing, and keep reception supplies stocked so the station runs smoothly. Effective communication with all departments about guest requests and complaints is key to delivering seamless service, and you’ll follow safety procedures to safeguard everyone in the hotel.

Essential requirements to stand out

• Have a minimum of one year of front-office receptionist experience in a hotel.
• Know Opera (PMS) systems.
• Be proficient in Arabic across speaking, reading and writing.
• Adopt a customer-centric mindset focused on guest satisfaction.
• Possess excellent communication skills.
• Show strong attention to detail.
• Be flexible, adaptable and able to work under pressure.
• Can work both independently and as part of a team.
• Maintain a proactive and well-organised approach.
• Demonstrate the ability to deliver outstanding customer service.

Pay, benefits and practical details

Premier Inn offers a competitive salary package along with accommodation, transportation, medical insurance including dental, air tickets, and hours designed to support a work life balance.

Advice for applicants

Open your resume with your one-year front-office experience and your familiarity with Opera PMS, then highlight your Arabic language skills so the panel can see you can work with guests in their language.

Show how you handle payments and data entry with accuracy by giving concrete examples from your previous hotel roles, especially around cash handling and reservation processing.

Be ready to talk about staying calm and organized in a busy lobby, and share how you coordinate with other departments to solve guest issues while maintaining service quality under pressure.

Ask a growth-minded question that aligns with Premier Inn’s culture of internal advancement, for example about training opportunities and how staff progress within the Dubai properties or the wider Premier Inn network.

Ready to welcome guests in Dubai

If this sounds like you and you’re ready to work in an environment that values your work and rewards you fairly, please click on the "I'm interested" button to join the team.