Assistant Front Office Manager

JobsCloseBy Editorial Insights

NH Collection Dubai The Palm seeks an Assistant Front Office Manager to oversee daily operations, guest services and concierge, and to mentor a diverse front office team while serving as manager on duty. You will collaborate with department heads, monitor KPIs, manage budgets, and drive service improvements in a luxury, fast paced setting on Palm Jumeirah. Requirements include at least two years in a similar luxury role, a bachelor’s in Hospitality Management preferred, strong leadership and communication skills, English fluency, PMS experience, and financial acumen; additional languages are a plus. To apply, tailor your resume with measurable guest-satisfaction gains, cost controls, and team development, and craft a concise cover note aligned with Dubai’s multicultural audience.

Company Description

NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah

Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.

Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.

Guests are just a short journey from all Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel’s lively sports bar, set to be one of the new ‘go to’ spots in Dubai.

Job Description

We are seeking an exceptional Assistant Front Office Manager to join our prestigious hotel in the heart of Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring seamless front office operations and delivering outstanding guest experiences in one of the world's most dynamic and cosmopolitan cities.

• Oversee daily front office operations, including check-in/check-out procedures, guest services, and concierge activities
• Collaborate with department heads to ensure smooth interdepartmental communication and guest satisfaction
• Lead, mentor, and motivate the front office team to maintain high standards of service excellence
• Handle guest concerns and complaints with professionalism and empathy, ensuring timely resolution
• Monitor and analyze key performance indicators, implementing strategies for continuous improvement
• Assist in managing front office budgets, controlling costs, and optimizing revenue
• Ensure compliance with hotel policies, procedures, and safety regulations
• Participate in the development and implementation of new service initiatives
• Act as the manager on duty during assigned shifts, making critical decisions as needed
• Support the Front Office Manager in strategic planning and team development activities

Qualifications

• Minimum of 2 years of experience in a similar role within a luxury or high-volume hotel
• Bachelor's degree in Hospitality Management or related field preferred
• Proven leadership and communication skills, with ability to inspire and motivate a diverse team
• Strong problem-solving and organisational abilities, with meticulous attention to detail
• Proficiency in hotel management software and property management systems
• Excellent command of English; knowledge of additional languages advantageous
• Financial acumen with experience in budgeting and performance analysis
• Ability to thrive in a fast-paced, multicultural environment, catering to an international clientele
• Customer-centric mindset with a passion for delivering exceptional guest experiences