Assistant Manager

JobsCloseBy Editorial Insights

Accor’s Ibis Budget Sydney Olympic Park is seeking a hands-on Assistant Manager to supervise the Front Desk and uphold an exceptional guest experience while keeping daily operations smooth in a fast paced environment. You’ll lead by example, manage arrivals and departures, allocate rooms, supervise staff, review procedures, and coordinate with other departments. The ideal candidate has prior Assistant Manager experience, strong customer service and leadership skills, and comfort in a dynamic setting; Opera PMS/Cloud is a plus. To apply, tailor your resume to show guest-service wins, staff leadership, and process improvements, demonstrate problem solving, and prove fit with the ALL Heartist culture and Accor values.

Company Description

Ibis Budget Sydney Olympic Park is located in the heart of Sydney Olympic Park precinct, surrounded by hectares of parkland and is an ideal choice for guests taking advantage of the Park's exciting events. 

Sydney Olympic Park is one of Sydney's most popular hubs for music, sport & business events. With its central location, this Homebush hotel offering 156 guestrooms is the ideal option for visitors attending an event at Accor Stadium, Qudos Bank Arena, Sydney Showgrounds and swimming, athletics and tennis venues.

Job Description

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Review and implement Procedures
• Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

Qualifications

• Experience in an Assistant Manager role or similar role.
• Excellent customer service skills and enjoy creating memorable moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset
• Experience in Opera PMS/Opera Cloud desirable

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.