Assistant Relationship Manager (UAE nationals only)

Standard Chartered is hiring in Dubai for its UAE National development track, Rehlaty, which is designed to build capable, client-focused Relationship Managers in Priority Banking. The Assistant Relationship Manager works onsite, serving as the main point of contact for a designated portfolio and supporting the bank’s aim to deliver proactive service, steady relationship growth and fair client outcomes. This programme offers a clear path toward progressing into a Priority Banking Relationship Manager role for those who perform consistently and complete the required Rehlaty milestones. The company has a long history as an international bank with a commitment to inclusion and developing local talent, and this role is well suited to someone who enjoys client-facing work, regulatory compliance and a strong sense of accountability.

As part of the programme, you’ll build strong, lasting connections with Priority Banking clients, guiding them through day-to-day banking needs while identifying opportunities to deepen relationships. The job sits in a structured environment where you’ll be expected to meet scorecard targets across several dimensions including revenue, portfolio health, activity, service, customer experience, risk and conduct. It’s a role for someone who wants to develop their client-management abilities in a regulated setting and who sees value in combining human advice with digital channels to serve affluent clients.

Section 2: A day in the life of an assistant relationship manager

A day in the life of an assistant relationship manager

You’ll own the Priority Banking portfolio for your allocated clients, onboarding new-to-bank customers and turning strategic objectives into practical activity. Your routine includes structured engagement, regular portfolio reviews and needs-based conversations that aim to grow wallet share while keeping attrition within agreed thresholds. You’ll drive the bank’s digital agenda by encouraging client adoption of authorised channels and by using data-driven insights to prioritise opportunities, all while keeping client information accurate in the bank’s systems and submitting reports on time. When needed, you’ll step in as a backup Relationship Manager to keep service flow smooth and to manage follow-ups, escalations and control obligations.

On the client side, you’ll be the trusted contact, coordinating with internal teams to respond to requests, maintain visibility of client objectives and ensure timely resolution. You’ll re-engage dormant relationships where appropriate and deliver responsive service, effective problem resolution and careful handling of complaints to protect client retention and satisfaction. Your daily work will balance portfolio management, prospecting for new opportunities and delivering compliant, high-quality client service across in-person, telephone, video and digital channels.

What it takes to join the Rehlaty programme

• A university degree or an equivalent professional qualification
• Experience in relationship management, wealth management, client engagement or financial services
• Working knowledge of banking products, investments, client servicing, KYC, AML, sanctions, conduct and applicable banking regulations
• A solid grasp of the Priority Banking proposition and the needs of affluent clients
• Strong communication, negotiation and relationship-management skills with the ability to influence and manage stakeholders
• A demonstrated ability to plan activity, manage a portfolio, meet targets and maintain high standards of client service and operational discipline
• Proficiency with CRM, digital client engagement and standard office applications
• UAE National, in line with the eligibility criteria of the Rehlaty programme
• Arabic-language capability is preferred

Pay, benefits and practical details

Standard Chartered offers a competitive salary and benefits package to support wellbeing across mental, physical, financial and social areas. The structure includes core retirement savings and medical and life insurance, with some locations offering flexible and voluntary benefits. Leave options cover annual leave, maternity or parental leave (20 weeks), a sabbatical (up to 12 months) and volunteering leave (3 days), with a minimum global standard of 30 days combining annual and public holidays. Flexible working options are available around office locations, and the bank provides wellbeing support through services like Unmind, plus development courses and an employee assistance programme. There is an emphasis on continuous learning, with opportunities to reskill and upskill through formal learning, whether in person or online. The organisation emphasises inclusion and values-driven culture, aiming to create an environment where diverse talents can thrive.

The role is on-site in Dubai, with prescribed office hours and expectations around punctuality and attendance, including returning promptly after Friday prayers unless you are on approved leave or business activity. If you need to take approved absences, you should prepare an out-of-office notice and a handover for ongoing client and control matters. You’ll also be assessed against scorecard delivery, productivity, client activity and risk, with any gaps potentially addressed through development or formal improvement plans within bank guidelines.

Tips for applicants

Lead with your UAE National status and your Rehlaty alignment on your resume, and show how you intend to progress toward a Relationship Manager role. Highlight any experience you have in onboarding, prospecting and turning needs assessments into concrete solutions for Priority Banking clients, and give examples of how you’ve maintained compliance with KYC, AML and sanctions rules.

When you prove the must-haves, focus on concrete outcomes: describe how you planned activity, managed a portfolio and delivered against targets, and share examples of how you kept client data accurate and compliant in systems. If you have CRM or digital engagement experience, explain how you used those tools to drive client conversations and conversions, not just to log interactions.

For interview prep, be ready to discuss translating scorecard objectives into actionable plans and how you would prioritise engagement using data-led insights. Be prepared to walk through a recent portfolio review or onboarding you led, including the outcomes you achieved and how you handled any risks or regulatory considerations.

Smart questions to ask include how the Rehlaty development journey is structured, what milestones you should hit to progress to a Relationship Manager, and how success is measured in the Priority Banking segment, specifically, how scorecard metrics translate into daily activities and client outcomes.