Assistant Room Service Manager

Kempinski Hotels is seeking an on-site, full-time Assistant Room Service Manager for its Dubai property. This role sits within the Food & Beverage department and is designed for someone who can guide a service team, uphold the brand’s standards of courteous, efficient guest service, and help drive outlet sales and profitability. Kempinski, founded in 1897, is synonymous with distinctive luxury hospitality across major cities and resort destinations, and the Dubai site reflects that commitment in a high-end, guest-centric environment.

The position offers a clear path to stepping up as the Room Service Manager, with responsibilities that include leading the team when the manager is away, mentoring staff, and shaping the guest experience in the room service outlet. It’s a hands-on, onsite role that rewards initiative, collaboration and a calm approach under pressure.

Based in Dubai, the role is onsite with a focus on delivering day-to-day service excellence and mentoring a team in a luxury setting.

Daily rhythms behind the room service operation

In practice, the assistant works closely with the Room Service Manager to steer the service team, ensuring guests receive professional, attentive service while the outlet hits its revenue and profit targets. The role includes overseeing supervisors, order takers, and wait staff, modeling punctual attendance, and maintaining a polished appearance in line with Kempinski's dress code and grooming standards.

Responsibilities extend to cost-conscious leadership, keeping the outlet efficient without compromising quality, ensuring the work area stays clean and organized, and stepping in as duty manager when the head of the department isn't present. The assistant also helps with training, contributes to outlet meetings with the culinary team, and supports the preparation of outlet reports and monthly performance discussions.

Further duties involve upselling items, communicating across the outlet and hotel teams, and participating in staff trainings. The role requires familiarity with the outlet concept, the ability to operate the POS system at the assigned responsibility level, and the planning of daily routines and station division according to the work schedule. Inventory tasks, supplier coordination, and incident reporting are part of the portfolio, as are ensuring opening and closing procedures are followed and handling guest inquiries with courtesy and timely follow-ups.

What the right candidate should bring

• At least one year of experience in a food and beverage management role, ideally within a luxury hotel chain
• Capacity to work independently and stay steady under pressure, with proactive problem-solving
• Strong written and verbal communication abilities
• Proven skill in building and maintaining effective working relationships with hotel staff and clients or vendors
• Ability to identify tasks, delegate appropriately, and monitor performance
• Excellent organizational and time-management skills
• Professional, confidential, and ethical in all dealings
• Safe, prudent, and methodical in approach to work
• Comfort operating a computer and common office equipment
• Proficiency with Microsoft Excel and Word

Nice-to-have enhancements include:

• Experience in luxury hotel operations aligned with Kempinski standards
• Exposure to budgeting, cost control or P&L awareness within a hotel context
• Familiarity with POS systems and revenue reporting tools
• Ability to run outlet meetings or train peers when the manager is away

Pay, benefits and practical details

The role is a permanent, full-time position based on site in Dubai, United Arab Emirates. It sits within the Food & Beverage department and involves duties across room service operations, with the expectation of acting as a manager on duty when required. The posting does not include salary figures or specific benefits in this listing.

Smart moves for applicants

Lead with your experience in F&B management, especially if it comes from a luxury hotel background, and clearly show at least one year in that type of role. If you have overseen a room service or related outlet, call out how you helped maintain service quality and support revenue goals.

Provide concrete examples that demonstrate your ability to lead, delegate, and develop others, and highlight how you communicate effectively with both guests and colleagues. Emphasize your organizational skills and your track record of creating a clean, well-run workspace.

Be ready to discuss how you approach upselling and menu suggestions, as well as how you plan daily routines, station coverage and handoffs during busy periods. You should also be prepared to describe how you handle guest inquiries or complaints with a calm, professional approach and how you would operate the POS system to support high-quality service.

When you interview, consider asking how the property measures room service performance, what the monthly performance meeting covers, and how the role could evolve toward taking on broader responsibilities within the department.