Assistant Store Manager

Mountain Warehouse is seeking an Assistant Store Manager to help run its Rouse Hill store. This is a permanent, full-time, on-site role within the Australia Retail team, offering a chance to lead with a brand known for outdoor gear.

If you enjoy guiding a team, coaching staff, and shaping how customers experience Mountain Warehouse, this could be a great next step. You’ll work closely with the Store Manager to drive store performance and uphold the brand standards.

The position is based on-site in Rouse Hill and is best suited to someone who thrives in a hands-on leadership role, values people development, and wants to create a welcoming shopping atmosphere for the local community.

Leading the store floor and developing the team

You’ll partner with the Store Manager to guide a motivated, high-performing team, setting a collaborative tone and clear goals for daily operations.

A key part of the role is coaching and training, helping your team grow in product knowledge and service excellence so customers receive standout support.

On the operations side, you’ll help run day-to-day life, ensure company policies are followed, and keep the store looking sharp through strong visual merchandising and tidy housekeeping.

Safety and talent recruitment also sit in your remit, with regular risk checks and efforts to attract and retain capable colleagues.

You’ll monitor sales performance, manage stock levels and replenishment, and implement measures to prevent loss and protect profitability.

In every customer interaction, you’ll lead by example and help the team deliver a Mountain Warehouse experience while building ties with the local community.

What the right candidate brings

• A genuine passion for delivering memorable customer experiences
• A proven track record of leading retail teams and achieving results
• Clear, confident communication that resonates with colleagues and customers
• A strong focus on outcomes, with a history of meeting targets
• Approachability, support, and trustworthiness, a natural team player
• High energy, proactive mindset, and follow-through to finish tasks
• Solid problem-solving and decision-making skills that align with policy

Pay, perks and practical details

This is a full-time, permanent position based on-site in Rouse Hill.

• A monthly bonus scheme tied to performance, with attainable targets and additional rewards on top of base pay
• A 50% colleague discount across Mountain Warehouse and Animal, with a uniform allowance twice a year
• A generous colleague referral incentive program
• A stable, supportive work environment
• Length of service awards to recognise loyalty

Advice for applicants

Lead with your retail leadership and results; when you list experience on your resume, front-load examples where you coached teams, hit targets, and improved customer service.

Back up the must-have skills with concrete stories: times you ran training, boosted KPIs, strengthened stock control, or rolled out safety measures.

In interviews, be ready to talk through how you’ve handled coaching and development, stock management, and handling customer feedback, with specific outcomes.

When you ask questions, focus on practical details like the store’s first 90 days priorities and how success is measured for this role, especially around customer experience and loss prevention.