Bar Manager

Accor is looking for a Bar Manager to join Mercure Gold Coast Resort, a full-time, onsite role in Carrara, AU. The property sits between the lush hinterland and the Gold Coast beaches, featuring 292 rooms across 9 blocks, tropical gardens, two pools and a philosophy that invites guests to slow down, feel well and discover local experiences. The Bar Manager will be central to shaping the resort’s beverage program and bar atmosphere, with the pool and Palm Meadows Golf Course as a backdrop.

In this position you’ll oversee the resort’s bar operations and steer the beverage direction, from crafting cocktails and mocktails to curating a guest-focused bar experience. You’ll work closely with the F&B leadership and kitchen team, helping to keep service smooth during busy periods and ensuring the bar becomes a destination guests want to return to.

It’s a fit for someone who loves hospitality with heart, enjoys leading a team, and wants to contribute to a resort that values wellbeing and genuine local connection.

Shaping the bar experience at Mercure Gold Coast

On a day-to-day basis you’ll manage the bar’s operations, coaching the team to deliver warm, guest-first hospitality while driving sales and maintaining consistent service standards. You’ll stay involved in day-to-day guest interactions, ensure the bar runs efficiently, and partner with other outlets and the kitchen to support events, conferences and restaurant activities as needed.

Part of the role is resolving guest concerns with calm, professional responses and guiding onboarding, training and development for the F&B team. You’ll help foster a positive and inclusive culture across the bar and the wider resort, setting the tone for memorable experiences that reflect the property’s wellbeing and authenticity.

Must-haves and nice-to-haves for the Bar Manager

Must-haves:

• A genuine passion for connecting with people and delivering hospitality with heart
• A proven ability to lead a team and nurture a positive culture
• Strong bartending skills paired with solid knowledge of beverages
• Excellent communication and guest-service abilities
• Ability to stay calm under pressure
• RSA Certificate
• Reliable transport to cover the required shift times (public transport not accessible at those hours)
• Availability to work weeknights, weekends and during holiday periods

Nice-to-haves:

• Experience shaping beverage menus or creating cocktails and mocktails
• Familiarity with working across multiple F&B outlets in a resort or hotel setting

Pay, benefits and practical details

This is a full-time, onsite position based at Mercure Gold Coast Resort in Carrara, AU.

You’ll receive a complimentary meal on shift and free on-site car parking, plus access to supportive leaders focused on your development. There are generous discounts on accommodation and dining across Accor Hotels globally, as well as family and friends discounts on accommodation, dining and more. Each year you’ll enjoy a complimentary Resort Night Stay or dining voucher on your anniversary, and you’ll be joining a resort that emphasises wellbeing, local connection and authenticity. The role also includes access to hundreds of online courses to help you progress your hospitality career.

Accor states its commitment to diversity and inclusion and offers reasonable adjustments to support candidates during recruitment.

Advice for applicants

Highlight your leadership of a bar or F&B team at the top of your resume, and call out how you’ve built a positive culture in a hospitality setting. If you can, quantify outcomes, staff sizes you’ve led, guest satisfaction improvements or revenue impacts from beverage initiatives.

Show off your beverage program knowledge by describing any menus you’ve designed or cocktails you’ve created. Mention whether you’ve led signature drink development or menu design changes that boosted guest engagement or sales.

Be ready to share a concrete example of how you stayed calm and delivered a constructive resolution when a guest issue arose during a busy service. Interviewers will want to hear the actual steps you took and the result.

Consider asking about opportunities to collaborate across resort outlets and how the beverage program might evolve for events or seasonal peak periods. A smart question could be about how the bar team partners with the kitchen and other venues to create cohesive guest experiences.