Bar & Waiting Staff

Greene King is looking for Bar & Waiting Staff to join its on-site team in Bury St Edmunds. The pubs in this group are community hubs, built around local life, events, and good food and drink, run by a local team that knows how to welcome guests. If you enjoy helping guests feel at home and you care about the little touches that make a visit memorable, this could be a great fit.

In this role you’ll be the friendly face behind the bar and the welcome you extend to guests as they settle in for a drink or a meal. You’ll pour and present drinks, offer recommendations, and help diners feel looked after from the moment they arrive. You’ll be part of a team that values inclusivity, where you can learn, grow, and build your experience in a supportive setting.

You'll thrive here if you value warm hospitality, enjoy helping people unwind after a day, and like working onsite as part of a human-centered team. The pubs are the town’s go-to spots, and your role will be to keep the good times flowing while upholding standards for safety and service. It’s a role that suits someone who takes pride in welcome as well as a tidy, well-run bar.

Everyday moments behind the bar

On a typical shift, you’ll create memorable guest experiences by making drinks to order and guiding guests through the menu with thoughtful recommendations. You’ll assist with greeting guests, serve food when needed, and keep the bar area clean, safe, and compliant with all regulations. When issues arise, you’ll approach them calmly and quickly, ensuring guests leave satisfied and with a positive impression of the team. Your approachable, team-first attitude will help the floor run smoothly during busy periods, while you maintain attention to detail so every pint is poured correctly and every guest feels welcome.

What you’ll bring to the team

Must-have traits and capabilities:

• A genuine willingness to learn and build new skills
• A careful eye for detail so drinks are poured to perfection
• A true passion for delivering great service and giving guests a warm welcome
• A positive, can-do mindset and a track record as a dependable team player
• Proficient spoken and written English to perform the role safely and understand allergen controls

There are no additional nice-to-haves listed.

Pay, perks and practical details

The employer offers a competitive salary and pension contribution. You’ll also benefit from pathways to grow your career across Greene King’s well-known brands, supported by training and development at multiple levels of your career. As a staff member, you’ll receive a 33% discount on all brands for you and 15% for your loved ones, plus you’ll have access to a free employee assistance program covering mental health, wellbeing, financial, and legal support. The organization also supports enhanced maternity and paternity policies, is a menopause-friendly employer, and provides a 50% staff discount for you and 25% for your loved ones at Greene King Inns and hotels. There’s a referral bonus of up to £1,500 when a referred friend is placed, Wagestream access to get paid before payday, and retail discounts including up to 30% off at Superdrug and exclusive Three Mobile offers, among others.

These opportunities illustrate the company’s commitment to rewarding hard work and supporting colleagues across life and career stages, all while working onsite in a welcoming, community-focused environment.

Tips to stand out for this role

Highlight on your resume a concrete example of a time you delivered a memorable guest experience or helped a guest choose a drink that enhanced their visit. This role is about creating warm, personal moments, so show a story where your recommendations or hospitality made a difference.

Demonstrate your attention to detail by describing how you ensure every drink is poured to spec and how you handle allergen controls or safety checks. If you’ve ever followed a recipe or standard to the letter or caught and corrected a mistake before a guest noticed, call that out with specifics.

Prepare to talk about working as part of a team during peak hours and how you stay positive and cooperative when the floor gets busy. Have a brief example ready where your collaboration helped the team maintain smooth service and a positive guest experience.

Ask about opportunities for training and progression, especially the apprenticeship pathways mentioned in the benefits. A smart question would be: what specific training programs or apprenticeship tracks does Greene King offer for Bar & Waiting Staff, and what does a typical progression look like?